Order Fulfillment Specialist
Location: Westerville
Posted on: June 23, 2025
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Job Description:
Order Fulfillment Specialist Overview As a member of the Order
Fulfillment Specialist is the customer advocate from purchase order
receipt to delivery. This role will provide best-in-class customer
service to their assigned customer accounts. They will work
collaboratively with internal team members to review and release
all sales orders, proactively communicate with external buyers to
maintain high service levels for Marzetti's product lines, and
quickly resolve any distribution related issues as they arise. The
incumbent should possess strong communication skills and be able to
multi-task, while focusing on productivity, driving cost and
service improvements in partnership with Supply Chain and
Commercial team partners. Responsibilities Manage customer orders
in a timely and accurate manner from purchase order receipt to
delivery: Review pricing, ship point, order minimum, inventory, and
lead time for all orders. Work with logistics on planning, on time
delivery monitoring, and exception management. Support promotions,
seasonal and new item launch management. Communicate service
interruptions and product availability proactively to internal and
external customers, fostering strong relationships. Collaborate
with Logistics partners (Transportation and Warehouse) to quickly
resolve potential customer facing issues, including OS&D,
returns, appointment issues, expedited orders, etc. Act as a
customer advocate and team player with all internal and external
customers, responding to very high email volume in a timely manner.
Partner with Supply Chain to resolve issues, determine root cause
and identify ways to improve to ensure top performance with
customer and proactively mitigate non-compliance charges. Provide
process change input and maintain updated procedures and training
materials. Qualifications Relevant Bachelor's Degree (or 2 years
relevant experience) preferred Intermediate level Microsoft Office
skills required Excel Analytical Experience preferred SAP
experience preferred Excellent communication skills both written
and verbal Strong time management, organization, and prioritization
skills when faced with multiple tasks at once Knowledge of CPG
customer service principles and practices Excellent customer
service skills with the ability to be flexible, responsible, and
positive Salary range is $54,000 to $68,000 DOE. This is an
in-office position.
Keywords: , Hamilton , Order Fulfillment Specialist, Customer Service & Call Center , Westerville, Ohio
