Customer Service Representative
Company: Butler County Regional Transit Authority
Location: Hamilton
Posted on: March 17, 2023
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Job Description:
Enjoy working with people?Is Customer Service your middle
name?The Customer Service Representative (CSR) -is responsible for
client scheduling -and associated recordkeeping duties. The CSR
will handle all incoming telephone communication including handling
client inquiries including scheduling trips. - Additional functions
may include operational reporting. - -ESSENTIAL JOB FUNCTIONS:
Frequent periods of speaking and sitting.
Occasional periods of standing, squatting, walking, kneeling,
reaching, and twisting. ENVIRONMENTAL/ATMOSPHERIC CONDITIONS: - - -
- - - - -Usual office environment. -JOB QUALIFICATION REQUIREMENTS:
Skills and Abilities: Ability to negotiate, train and persuade.
Ability to read and interpret documents and instruments. Ability to
analyze problems and recommend corrective courses of action.
Ability to multitask in a quick-paced environment without
forgetting details Well-developed oral and written communication
ability. Demonstrates excellent command of the English language.
Work under frequent periods of stress. Performs as an effective
team player. Ability to perform simple math. - -Familiarity with
Microsoft Office Applications. -Experience: --- - - - One-year
experience in a customer service environment. - Call Center
experience preferred but not required.Education:
"BCRTA states as its policy a commitment to provide equal
opportunity to all persons in matters affecting all employment
processes (including but not limited to recruitment or recruitment
advertising, hiring, upgrading, selection for training, promotion,
transfer, demotion, layoff, termination, rates of pay, or other
forms of compensation) without regard to a person's race, color,
religion, national origin, sex (including gender identity, sexual
orientation, and pregnancy), age, genetic information, or veterans
status.
Further, BCRTA is committed to complying with Title I of the
Americans with Disabilities Act and prohibits discrimination on the
basis of disability. BCRTA will make accommodations that are
reasonable and not unduly burdensome to enable qualified disabled
applicants and employees to participate in the employment process
and perform essential job functions. "Powered by JazzHR
Keywords: Butler County Regional Transit Authority, Hamilton , Customer Service Representative, Sales , Hamilton, Ohio
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