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Principal Customer Success Architect - Nonprofit & Higher Education

Company: Salesforce.com
Location: Indianapolis
Posted on: October 20, 2019

Job Description:

JOB CATEGORY

Customer Success Group

JOB DETAILS

Principal Customer Success Architect plays a critical role within SFDO Advisory Services to help customers accelerate their use of Salesforce technology and best practices for HigherEd and Nonprofit customers.

RESPONSIBILITIES:

*

Become a highly certified and recognized Salesforce.com platform expert
*

Be a trusted advisor engaging with C-Level executives on defining IT roadmap to align their business vision and defining Architecture Blueprint.
*

Provide guidance on building industry solutions on Salesforce platform for both NonProfit and HigherEd customers.
*

Guide customer to innovate and accelerate their growth by leveraging the right tools and features provided by the Salesforce Ecosystem.
*

Provide architecture to scale and right integration, migration strategy to support large volume data.
*

Provide architecture oversight, governance and ensure adherence to industry best practices.

EXPERIENCE/SKILLS REQUIRED:

*

7+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions including Salesforce and other platforms.
*

Experience with key areas of enterprise architecture, including but not limited to, integration technologies, large volume data, single sign on, and master data management.
*

Experience guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
*

Polished and effective communicator with the ability to evangelize best practices at various levels within a large organization.
*

Strong executive presentation skills to drive organizational alignment and buy in.
*

Ability to travel to customer sites (- 30%)
*

Master's degree preferred in Computer Science, Software Engineering, Business, or in a related field.

EXPERIENCE/SKILLS DESIRED:

*

Salesforce Certified (Admin, Advanced Admin, Sales Consultant, Service Consultant)
*

Any other enterprise architecture certification (E.g. TOGAF)

POSTING STATEMENT

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Keywords: Salesforce.com, Hamilton , Principal Customer Success Architect - Nonprofit & Higher Education, Professions , Indianapolis, Ohio

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