Client Support Analyst - Cincinnati
Posted on: September 12, 2019
Client Support Analyst--
We are an equal employment opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status or any other characteristic protected by
Our Client Support Analysts work with the established Ascentis
client base and provides ongoing support as our clients utilize our
various HCM/WFM products to perform many functions critical to
their organization's success and functionality. As a Client Support
Analyst, you will to provide unsurpassed customer support to the
ever-changing needs of our clients. The support they provide varies
from simple explanation all the way to complex analysis of system
function. Centered around our cultural norms, the team focuses on
critical thinking, problem solving and communication to crush goals
and excel personally and professionally . Cultural Norms: What is a
day in the life for our Client Support Analyst? Our Client Support
Analysts are a significant part of what keeps Ascentis running.
They have a high intensity day, and you will often find yourself
looking at the clock finding it hard to believe the day is already
over. Ultimately, you are focused on:
- Delivering exceptional, first line support regarding product
functionality or issues to new and established Ascentis clientele
via phone and email you are the client's advocate for success!
- Executing problem recognition, research, resolution and follow
up to customer inquiries and problems, escalating as
- Collaborating with a team of client support analysts, technical
support representatives, quality assurance and developers, to
provide quick and professional response to escalated programming
- Client Training in the form of a phone call, Zoom meeting,
written documentation, or webinar is provided to clients as
- Participating in special projects such as planning for
year-end, documentation for Communities (on-line portal),
presentations, and training. --
What are we looking for in a candidate?
- Bachelor's Degree preferred or equivalent relevant
- Prior customer support/service experience with desire to exceed
- Workforce Management (WFM) system experience preferred
- A great attitude - You are the face of Ascentis and provide
superior customer service skills, along with a proactive, positive
- Excellent written communication, verbal communication, active
listening and presentation skills
- Strong organizational, analytical, priority setting and time
management skills you have the ability to work on many projects at
- Self-starter and ability to think "outside the box"
- Ability to work under pressure in a fast-paced, ever changing
- Passionately collaborate to achieve best results --
About the Organization
The Ascentis mission is to create innovative products that are easy
to use for the often under-served mid-market that cover the full
Human Capital Management (HCM) suite. This full suite approach
combined with an amazing team equals success!
We at Ascentis firmly believe that a product is only as good as the
people behind it. Whether it's platform development, technology
maintenance, client support, product management, sales or
operations, all of our employees see the direct impact of their
work. As a leader and one of the fastest growing 'Software as a
Service' (SaaS) companies in the Human Capital Management space,
Ascentis focuses on hiring talented and motivated people from
diverse backgrounds. If you want to channel your ambition and drive
for success, you belong with Ascentis!
Ascentis has grown tremendously over the last 3 years. Recently, we
announced a majority recapitalization by global growth equity
investor Summit Partners. Summit invests across growth sectors of
the global economy and has invested in more than 440 companies in
technology, healthcare, life sciences and other growth industries.
These companies have completed more than 140 public equity
offerings. So, needless to say, we are all extremely excited with
where we are headed!
This position is currently accepting applications.
Keywords: Ascentis, Hamilton , Client Support Analyst - Cincinnati, Professions , Hamilton, Ohio
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