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Senior Salesforce Consultant

Company: Internet Creations
Location: Hamilton
Posted on: August 10, 2019

Job Description:

Internet Creations is seeking a dynamic and passionate Senior Salesforce Consultant to join our professional services team. In this role, you'll use your years of experience in Salesforce solution design and consulting to advise organizations from Fortune 100 to emerging Start-Ups across a variety of industries.Internet Creations' team has implemented Service, Sales and Community Cloud solutions, and led Lightning transitions, that enable organizations to operate more efficiently. We are looking for senior-level candidates with proven experience in designing Salesforce solutions, scoping level of effort, as well as mentoring staff and leading teams to success.Responsibilities

  • Design Salesforce solutions that successful address customers business requirements and provide guidance to other staff on implementing solutions as well as contributing directly to build / implementation activities
  • Lead internal lunch & learn sessions that aid in developing the technical and consultative skills of the Salesforce Professional Services Team as well as informational sessions that keep Customer Success, Sales, and Marketing abreast of current trends
  • Partner with account executives and engage with customers through GoToMeeting sessions or in-person meetings to scope
  • Lead customer engagements to identify opportunities and prescribe solutions that enable our customers to increase their Salesforce ROI by leveraging the platform to improve their employee and customer experiences
  • Challenge business requirements, anticipating internal/external pressures, and translate into technical requirements.
  • Identify and synthesize relevant data and provide opportunities for process/operational improvement that drive functional KPIs
  • Work independently or as part of a team to deliver Salesforce solutions for customers
  • Partner with in-house development team to take clients beyond Salesforces declarative capabilities
  • Provide customers with remote training and supportTechnical Requirements
    • 4 years of Salesforce solution design experience
    • Thorough understanding of Salesforce capabilities and limitations
    • Service Cloud knowledge and experience
    • Strong awareness of and competence working with Lightning experience / framework
    • Knowledge and experience working with Communities
    • Experience identifying applicable solutions from the AppExchange and implementing them
    • Prior experience building Salesforce solutions for 2 or more of the following functional areas of a business: Customer Service / Support, Sales, Finance / Accounting, Marketing, or Human Resources
    • Sales engineering experience is a plus, scoping work and estimating level of effortGeneral Requirements
      • 4 years of consulting (client-facing) experience
      • Ability to lead a multidisciplinary team to solve unique and complex problems that have a broad impact on the business
      • Scoping work and estimating level of effort
      • Sales engineering experience is a plus
      • Must hold two or more of the following certifications: Salesforce Certified Advanced Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Community Cloud ConsultantAnd in return you will receive
        • Opportunity to work alongside like-minded, passionate Salesforce professionals
        • Access to the best in breed technology
        • Flexibility... we are not clock punchers!
        • Health benefits take effect day one
        • 401(k) with company match
        • A competitive salary
        • Paid training and professional development
        • The opportunity to do what you love where you love to be!We hire individuals who thirst for knowledge, constantly question the status quo, and pursue greatness despite the risk of failure. Our employees receive competitive health & wellness benefits, flex-time, volunteer and career development opportunities - plus fun perks like happy hours, office celebrations, lunch & learns, snacks and pop-up fun. We believe in supporting high performance with social engagement and a proper work/life balance, to make a life - not just a living.

Keywords: Internet Creations, Hamilton , Senior Salesforce Consultant, Professions , Hamilton, Ohio

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