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Fleet Maintenance Customer Support (Diesel Mechanic)

Company: Clarke Power Services
Location: Hamilton
Posted on: June 14, 2019

Job Description:

Fleet Maintenance Customer Support Rep/Administrative Assistant To learn more about this opportunity call HR at Are you detailed oriented and organized? Can you multi-task in a fast paced environment? Do you have billing/invoicing and purchase order experience? I f you also have experience in the auto or trucking industry that is a plus! We would like to talk with you! We are currently looking for a Fleet Maintenance Customer Support Rep to join our team and keep up our level of commitment to customer service. The Fleet Maintenance Customer Support Rep will Work on site, on-line, and over the phone with the Fleet Manager, Technicians, Materials Group, Billing, and Customer to ensure exceptional customer support at a dedicated fleet location. ESSENTIAL DUTIES AND RESPONSIBILITIES for Fleet Maintenance Customer Support Rep include the following. Other duties may be assigned:

  • Customer Relationship Work directly with the Fleet Manager and Customer to assist in daily fleet operations. This may include communicating with drivers, supervisors, or other customer personnel regarding repairs and schedules of all vehicles.
    • Fleet Operations Utilize computer system(s) to process repair orders from start to finish in accordance to the company standard to ensure all information is tracked and relayed to customer in a timely manner. Audit cases for VMRS coding, time tracking, parts and operation accuracy prior to closing in preparation for invoicing. Use computer system to track and maintain accurate inventory. Communicate with customer in person, over the phone and using electronic (web-based) tools. Assist Fleet Manager and techs in managing parts inventory, parts ordering and scheduling outside service repairs. Working with outside vendors to track and update progress of repairs and to manage the invoice process. QUALIFICATIONS for Fleet Maintenance Customer Support Rep
      • Previous experience billing/invoicing and working with Purchase Orders
      • Must be organized and detail oriented
      • Computer Systems - efficiently and accurately enter information.
      • Communication Skills - Ability to listen and speak professionally at all times.
      • Strong organizational skills in handling paperwork. Effectively participate in self-directed work teams.
      • Proficient in Microsoft Applications (Word, Excel, PowerPoint).
      • The employee must occasionally lift and/or move up to 50 pounds.
      • Must be able to work independently
      • Previous experience in Auto or Truck Industry is a plus EDUCATION and/or EXPERIENCE for Fleet Maintenance Customer Support Rep High school diploma or general education degree (GED); 1 year related administrative experience and/or training; or equivalent combination of education and experience. Clarke offers web-based training opportunities, Career Advancement and a complete benefits package including Health Insurance, Healthcare Savings Account Option, Paid Holidays & Vacation, and a great 401K plan. We promote a clean & safe environment in a friendly atmosphere. EEO-M/F/Veterans/Disabled and other protected categories

Keywords: Clarke Power Services, Hamilton , Fleet Maintenance Customer Support (Diesel Mechanic), Professions , Hamilton, Ohio

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