Operations Dispatcher - Full Time
Company: Butler County Regional Transit Authority
Location: Hamilton
Posted on: May 24, 2023
Job Description:
Not a 9a - 5p person?Organized and detailed?Great
personality?This may be exactly what you are looking for!The
Dispatcher is responsible for radio dispatch functions, client
scheduling, and associated record-keeping duties. - The dispatcher
will seek areas for scheduling improvement and drive efficiencies
in cooperation with the Director of Operations. - The dispatcher
will handle all incoming radio and telephone communication
including advising vehicle operators and handling client inquiries
including scheduling trips. - Additional functions may include
operational reporting and acting in the absence of the Director of
Operations.BCRTA benefits now include medical, dental, vision, life
insurance and short-term disability coverage in addition to
generous paid time off, 14% retirement match in the Ohio Public
Employees Retirement System (OPERS), opportunities for advancement,
and professional development. - -Essential Job Functions:
- Operates base radio console equipment, transmitting and
receiving routine and emergency messages from bus operators.
- Enforces professional driver and radio conduct as outlined by
BCRTA policies and procedures.
- Efficiently takes customer calls for information on transit
services and schedules requested trip reservations during operating
hours.
- Enters accurate trip data.
- Familiarized with pricing of trips and areas covered by BCRTA
services.
- Prepares daily bus operator manifests, manages communication of
changes, additions, cancellations during service and will be
required to learn the scheduling and call center processes. -
- Advises vehicle operators on standard operating procedures
during emergencies and under unforeseen circumstances.
- Advises clients on standard operating procedures.
- Operates data terminals for input and management of information
pertaining to daily public transit operations and general services
in a quick and efficient manner.
- Track and maintain -accurate, statistical operating data.
- Understands the importance of contracts and subcontracting out
trips to other providers.
- Manages daily route schedules for maximum efficiency, adjusts
as necessary.
- Coordinates with other Dispatch team members and management to
provide consistent messages to internal and external clients.
-
- Prioritizes incoming communications and responses to provide
superior customer service.
- Effectively takes information on customer complaints, entering
I-Reporter reports, and forwarding to appropriate coordinator or
management.
- Maintains composure and acts thoughtfully under pressure.
- Promotes a positive public image of BCRTA and exceeds customer
expectations.
- Reports time off and any dispatch issues to the Director of
Operations.
- Performs assignments as directed by management.
- Ability to perform duties of a Vehicle Operator as needed.
- This description should not be construed to contain every
function/responsibility that may be required to be performed by an
employee in this job. - Employees are required to perform other
related functions as assigned.REQUIREMENTS:Physical & Visual
Activities:
- Constant periods of hearing, near and far acuity, depth
perception, color vision.
- Frequent periods of speaking and sitting.
- Occasional periods of standing, squatting, walking, kneeling,
reaching and twisting.PHYSICAL
DEMANDS:LimitedENVIRONMENTAL/ATMOSPHERIC CONDITIONS:Occasional
exposure to exhaust fumes.
Usual office environment.JOB QUALIFICATION REQUIREMENTS:
- Ability to negotiate, train and persuade.
- Ability to read and interpret documents and instruments.
- Ability to analyze problems and recommend corrective courses of
action.
- Ability to multitask in a quick-paced environment without
forgetting details
- Well developed oral and written communication ability.
- Demonstrates excellent command of the English language.
- Work under frequent periods of stress.
- Performs as an effective team player.
- Ability to perform simple math.
- Familiarity with Microsoft Office ApplicationsExperience:At
least one year experience as a vehicle operator and/or equivalent
experience in dispatching or call center duties.Education: -High
School diploma required. -LICENSES/CERTIFICATIONS: -Valid Ohio,
Kentucky, or Indiana Driver License -Benefits:Medical, dental,
vision, life insurance, and short-term disability coverage, 14%
Ohio Public Employee - -Retirement System Match, Paid Time Off up
to 29 days per year! Opportunities for advancement and -
-professional development.About Butler County RTABCRTA is a
political subdivision of the State of Ohio organized as a Regional
Transit Authority under Ohio code. BCRTA acts as the designated
recipient for Federal Transit Funds and provides public
transportation services within and around Butler County, Ohio
including Hamilton, Middletown, Fairfield, West Chester, Oxford,
and Miami University. The BCRTA employs or directs around 120
transit employees and manages an annual budget over $7M. BCRTA is
governed by a nine-member Board of Trustees.BCRTA is a public
transit agency dedicated -to support Butler County's quality of
life and economic development through public transportation
solutions.Our employees enjoy a work culture that promotes
inclusion, diversity, cooperation, problem-solving, teamwork,
independence and ingenuity.BCRTA benefits now include medical,
dental, vision, life insurance and short-term disability coverage
in addition to generous paid time off, 14% retirement match in the
Ohio Public Employees Retirement System (OPERS), opportunities for
advancement, and professional development. - -*Hiring is through
our main office in Hamilton, Ohio. -Applications are public records
and will only be reviewed once for each position. Applicants must
submit a separate application for each position of interest. BCRTA
applications do not represent a contract of employment.
"BCRTA states as its policy a commitment to provide equal
opportunity to all persons in matters affecting all employment
processes (including but not limited to recruitment or recruitment
advertising, hiring, upgrading, selection for training, promotion,
transfer, demotion, layoff, termination, rates of pay, or other
forms of compensation) without regard to a person's race, color,
religion, national origin, sex (including gender identity, sexual
orientation, and pregnancy), age, genetic information, or veterans
status.
Further, BCRTA is committed to complying with Title I of the
Americans with Disabilities Act and prohibits discrimination on the
basis of disability. BCRTA will make accommodations that are
reasonable and not unduly burdensome to enable qualified disabled
applicants and employees to participate in the employment process
and perform essential job functions. "Powered by JazzHR
Keywords: Butler County Regional Transit Authority, Hamilton , Operations Dispatcher - Full Time, Professions , Hamilton, Ohio
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