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Commercial Lines - System Support Analyst CLD

Company: Cincinnati Insurance Company, Inc.
Location: Hamilton
Posted on: March 19, 2023

Job Description:

Description:

Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that -Actions Speak Louder in Person -. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Start your journey with us The Commercial Lines department is currently seeking a system support analyst to provide assistance to internal & external associates and agencies with minor technical and workflow questions related to Commercial Lines operating systems including, but not limited to, e-CLAS CPP, Enterprise Workbench, Enterprise Document Manager, Predictive Model, MVR Database and Sales Proposal applications. Pay Range\: System Support Analyst I is Hourly \: The pay range for this position is $21.63 - $28.85 hourly. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. System Support Analyst II is --- Salary\: The pay range for this position is $60,000 - $75,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. Be ready to\:

  • assist users with questions regarding any of the applications listed above
  • develop favorable working relationships with agents and company personnel
  • assist the e-CLAS Development team by testing changes/new coverages, submitting customer support incidents for scripts or fixing production policies
  • analyze and monitor existing workflow processes, adjusting as necessary
  • provide assistance to the Quality Assurance Group as necessary
  • attend daily multi-departmental meetings
  • communicate with Technical Support, Development and CLD as necessary
  • investigate policy issues/defects including reporting problems to Technical Support and Development teams.
  • test defects and correct policies as necessary after production builds
  • perform work in an orderly and timely manner
  • carry out additional duties as assigned
  • ability to participate in special projects
  • assist in the development of training materials, procedures and examples
  • ability to organize and facilitate meetings Qualification:
    Be equipped with\:
    • basic knowledge and understanding of coverage forms, departmental procedures, guidelines and manuals
    • possess excellent computer skills with proficiency in Microsoft Word, Microsoft Excel and Microsoft Outlook
    • ability to learn and master new technical programs including, but not limited to, BMC Remedy, Enterprise Workbench, EDM, e-CLAS CPP or MVR Database
    • encouraged to pursue further continuing education
    • good oral and written communication skills
    • good organizational skills with attention to detail
    • ability to adapt to change & multi-task
    • self-motivated; able to work independently and within a team environment
    • ability to prioritize workflow to be results oriented, meeting all deadlines
    • strong decision making skills
    • familiarity with all non-CLD departments
    • participate in diagnosing system emergencies including communications with CLD management of problems, resolutions and timelines - You've earned\: Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages. Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available. Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. Learn More

Keywords: Cincinnati Insurance Company, Inc., Hamilton , Commercial Lines - System Support Analyst CLD, Professions , Hamilton, Ohio

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