Public Safety Telecommunicator / 911 Dispatcher
Company: Butler County Sheriff's Office
Posted on: November 17, 2022
The Butler County Sheriff's Office is currently accepting
applications for Public Safety Telecommunicator I. The Butler
County Sheriff's Office Regional Emergency Communications Center is
a 24/7 operation. The primary responsibility of the Public Safety
Telecommunicator I is call taking and fire/EMS dispatching. This
employee answers 9-1-1 telephone requests for emergency services
including law enforcement, medical and fire and in addition answers
calls requesting general information and non-emergency requests for
service. The employee obtains pertinent information for each
emergency or non-emergency situation and relays the information to
the appropriate responders. Must be able to handle high stress
situations. This employee will receive training and certification
as an Emergency Medical Dispatcher (EMD).
Good communication skills and the ability to multi-task are vital
qualities for successful candidates. Candidates should have
knowledge of basic English grammar, spelling and usage. Candidates
should have skills to operate computer equipment and enter
information into a computer using a computer keyboard, with speed
and accuracy, and to make corrections as necessary.
Additional abilities required of the candidate:
* Listen and accurately obtain pertinent information from callers
or field personnel in various situations including high stress
* Remember and recall information from callers and field units
including the status of dispatched units, descriptions, or
information either unavailable or not readily available on computer
* Communicate clearly and concisely, both orally and in
* Communicate effectively with external and internal customers.
* Remain calm and exercise good judgment in stressful situations
which may extend for a considerable period of time.
* Read and interpret computer system responses, maps, and color
codes on various workstation monitors.
* Prioritize and perform multiple tasks simultaneously.
* Analyze available information, and make reasonable decisions in
the absence of clear cut guidelines.
* Provide pre-arrival instructions to callers.
* Calm emotional or irate callers.
* Successfully complete the training program, and obtain required
certifications for this position within the established time
* Remain seated for extended periods of time.
* Candidates must be willing and able to work assigned shifts
including weekends and holidays.
*Entry-Level: *Prior service in a public safety dispatch center is
preferred. Public Safety Telecommunicator I current starting wage
is $42,536 annually with contractual step increases up to $53,248
*Lateral Entry: *Lateral entry candidates should have one or more
years of full-time experience in a public safety dispatch center OR
one or more years of previous full-time law enforcement, fire
service, criminal justice agency, call center operation,
paramilitary or military assignment. APCO certification highly
preferred. The starting wage for lateral entry hires is based on
the level of experience, including the type, duration, training and
After successful completion of training, the Public Safety
Telecommunicator I may, with additional training, be promoted to
the position of Public Safety Telecommunicator II. Responsibilities
of the Public Safety Telecommunicator II include all duties of
Public Safety Telecommunicator I with the addition of Law
Enforcement radio dispatching. Public Safety Telecommunicator II
current starting wage is $46,009.60 annually with contractual step
increases up to $61,172.80 annually.
Job Type: Full-time
Pay: From $20.45 per hour
* 8 hour shift
Work Location: One location%58047475%
Keywords: Butler County Sheriff's Office, Hamilton , Public Safety Telecommunicator / 911 Dispatcher, Professions , Hamilton, Ohio
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