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Professional Services Consultant - Cincinnati

Company: Ascentis
Location: Hamilton
Posted on: September 12, 2019

Job Description:



Title
Professional Services Consultant--
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. --
Description
The Professional Services Consultant is responsible for working with clients who have recently purchased Ascentis products, specifically Payroll and Workforce Management. Our Consultants focus on delivering consulting services during the entire implementation process. Consulting duties consist of gathering business requirements, designing holistic solutions, configuring applications, testing solutions, educating clients, and helping drive user adoption. Needless to say, our consultants wear many hats, but their role is vital to getting Ascentis users started on a path to success. The client's leadership and broader user community should walk away from the implementation with positive expectations for this solution and have a solid foundation to a long-term relationship with Ascentis. Centered around our cultural norms, you will deliver an unsurpassed and personalized client experience. Cultural Norms: What is a day in the life of a Consultant? Our Consultant's workday is predictably unpredictable. Nearly every day will include multiple meetings with clients in your portfolio as you lead them through the different stages of an Ascentis implementation. Flexibility is key as you will often find yourself taking on one client call focused on understanding their business needs, moving to another client call focused on planning to "go-live", and then maneuver to another client call to deliver training. If it isn't obvious yet, organization and the ability to balance multiple clients and varying needs is critical to this role's success. Additional core expectations of the Professional Services Consultant include:

  • Determine the customer's definition of success for their business goals and needs.
  • Consult with the assigned project manager on mapping out the best plan to achieve success.
  • Coordinate the necessary resources to execute the plan in a timely manner.
  • Manage the communication with the customer to insure the customer's concerns and priorities are known to the Team.
    • Consistently deliver on your deliverables throughout the lifecycle of the customer Project (KPI)
    • Train virtually via web presentations and conduct online customer meetings.
    • Provide status updates on progress of implementation to appropriate leadership, project management and sales representatives.
    • Escalate product and process issues, as necessary, both internally and to the customer.
    • If significant customizations are required, prepare a statement of work to clearly define the scope of work and estimate to complete it.
    • Ascentis fosters an environment of continuous learning, both for product knowledge as well as professional skills. You will engage in knowledge sharing so all can benefit from the collective wisdom. --
      Position Requirements
      What are we looking for in a candidate?
      • 5+ years of domain expertise in the fields of HR, Payroll, or Workforce Management PHR/CPP preferred
      • 3+ years of software implementation experience, preferred
      • Experience providing consultation and guidance around payroll processing best practices, multi-state payroll, General Ledger and Account mapping highly preferred
      • Strong logical, analytical and problem-solving skills with the ability to give persuasive advice and guidance to clients, leading them down a path to the best possible outcomes
      • Strong technical aptitude with above average excel skills and the ability to manipulate a variety of data formats
      • Consultant must have strong presentation skills in general as well as experience with virtual meeting presentations specifically
      • Enthusiasm and flexibility to thrive in aa fast-paced and ever-changing work environment
      • Strong and adaptive communication skills enabling you to work with and develop strong relationships with variety of client personalities and learning styles
      • Ability to function within a defined process, while still having the capacity to see the big picture and step outside the box where appropriate
      • A team player who is focused on providing an exemplary client centric experience
      • Travel 10% --
        Location
        Cincinnati --
        About the Organization
        The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success!

        We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis!

        Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!

        EmpI9Date
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        VisaExpires
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        Payroll Directory
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        Workers Compensation
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        This position is currently accepting applications.
        Apply Now

Keywords: Ascentis, Hamilton , Professional Services Consultant - Cincinnati, Other , Hamilton, Ohio

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