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IT Support Specialist I

Company: Vartek
Location: Hamilton
Posted on: June 14, 2019

Job Description:

Description

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

Essential Functions


  • Provide on-site desktop support to teachers, administrators and students-including assistance with the use of hardware, software, and cloud-based applications.
  • Support, monitor, test, and troubleshoot network problems.
  • Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
  • Provide backup support for workstation analysis, network administration and network security.
  • Assist in defining network and desktop environment policies, procedures and standards.
  • Document break/fix activities in online ticketing system.
  • Provide excellent customer service.
  • Attend school board meetings, as required.
  • Perform other duties as assigned.

    Travel

    N/A

    Work Schedule

    12 months, Monday-Friday

    Varies with client hours; normally one hour prior to start of school day until one hour after end of school day

    Supervisory Responsibilities

    N/A


    Requirements

    Education/Experience

    Associate's degree required; bachelor's degree preferred

    Certifications

    A+ certification preferred

    Valid driver's license; must adhere to company driving policy

    Physical Requirements

    Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds

    VARtek Services promotes a healthy lifestyle by providing a nicotine free environment.

Keywords: Vartek, Hamilton , IT Support Specialist I, Other , Hamilton, Ohio

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