Will Call Clerk

Company: US Foods
Location: West Chester
Posted on: April 18, 2024

Job Description:

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of Food People! BASIC PURPOSE The Clerk, Will Call will support all will call operations by meeting customer expectations and deadlines through pick-ups and courier service. The Clerk, Will Call will achieve high internal and external customer satisfaction by showing excellent customer service.JOIN OUR TEAM!Ready to build a career with a company that's leading the foodservice industry?We help you make it!Competitive Pay!Mon-Fri (off Wednesday). 8am - 430 pmSaturday; 8am - 12pm$20 hr. Bi-weekly pay ESSENTIAL DUTIES AND RESPONSIBILITIES
Process customer will call orders in the warehouse and validate that the correct product has been selected and is damage free to enable the will call option for customers.Manage the will call invoices from the prior day to ensure that all will calls that were not picked up or were cancelled are returned to inventory. Assist in handing out product to customers as necessary.Assist customers with alternative product for any out-of-stock item they need.Assist and process all inbound and outbound couriers (Fedex, UPS, Airborne, Bus, DHL).Manage all necessary product returns from customers to maintain proper customer service.Maintain cleanliness of will call outer area, office, cooler, and freezer to manage the appearance of each space for customer satisfaction.Coordinate with the transportation department on any inter-branch will calls or deliveries and any opportunities for the JIT truck to support internal operations.Other duties as assigned by manager. SUPERVISION :N/A RELATIONSHIPS
Internal:
Transportations staff and managers, warehouse staff and managers, sales teams External:
Customers participating in will call, vendors and couriers both inbound and outbound WORK ENVIRONMENT The work will take place both in an office environment and indoor environments in a warehouse and outdoor environments just outside the warehouse. Normal warehouse environments include cooler and freezer areas where temperatures may be as low as -5 degrees. Outdoor environments will vary on location. MINIMUM QUALIFICATIONS
Related Experience/Requirements: Prior customer service experience required.Knowledge/Skills/Abilities : Effective communication both verbally and in writing.Excellent telephone and customer service ability.Basic math, analytical, and organizational skills with attention to detail.Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.Problem solving and critical thinking abilities to solve problems of limited scope.Conflict resolution skills.Strong teamwork skills with the ability to support others in the department and division.Education High school diploma or GED/equivalent required. PREFERRED QUALIFICATIONS Prior warehouse or will call experience preferred.Certifications/Training Leadership experience and knowledge of POWM / POSS system and PIR. PHYSICAL QUALIFICATIONS Must be able to perform the following physical activities for described length of time:OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER JOB REQUIRES WORKER TO:FREQUENCY:STAND OCCASIONALLYWALK OCCASIONALLYDRIVE VEHICLE N/ASIT FREQUENTLYLIFT1-10 lbs (Sedentary) OCCASIONALLY11-20 lbs (Light) OCCASIONALLY21-50 lbs (Medium) OCCASIONALLY51-100 lbs (Heavy) N/AOver 100 lbs (Very Heavy) N/ACARRY1-10 lbs (Sedentary) OCCASIONALLY11-20 lbs (Light) OCCASIONALLY21-50 lbs (Medium) OCCASIONALLY51-100 lbs (Heavy) N/AOver 100 lbs (Very Heavy) N/APUSH/PULL*1 OCCASIONALLYCLIMB/BALANCE*2 OCCASIONALLYSTOOP/SQUAT OCCASIONALLYKNEEL OCCASIONALLYBEND OCCASIONALLYREACH ABOVE SHOULDER FREQUENTLYTWIST OCCASIONALLYGRASP OBJECTS*3 REQUENTLYMANIPULATE OBJECTS*4 REQUENTLYMANUAL DEXTERITY*5 OCCASIONALLY1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***

Keywords: US Foods, Hamilton , Will Call Clerk, Other , West Chester, Ohio