Will Call Clerk
Company: US Foods
Location: West Chester
Posted on: April 18, 2024
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Job Description:
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY
THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of
Food People! BASIC PURPOSE The Clerk, Will Call will support all
will call operations by meeting customer expectations and deadlines
through pick-ups and courier service. The Clerk, Will Call will
achieve high internal and external customer satisfaction by showing
excellent customer service.JOIN OUR TEAM!Ready to build a career
with a company that's leading the foodservice industry?We help you
make it!Competitive Pay!Mon-Fri (off Wednesday). 8am - 430
pmSaturday; 8am - 12pm$20 hr. Bi-weekly pay ESSENTIAL DUTIES AND
RESPONSIBILITIES
Process customer will call orders in the warehouse and validate
that the correct product has been selected and is damage free to
enable the will call option for customers.Manage the will call
invoices from the prior day to ensure that all will calls that were
not picked up or were cancelled are returned to inventory. Assist
in handing out product to customers as necessary.Assist customers
with alternative product for any out-of-stock item they need.Assist
and process all inbound and outbound couriers (Fedex, UPS,
Airborne, Bus, DHL).Manage all necessary product returns from
customers to maintain proper customer service.Maintain cleanliness
of will call outer area, office, cooler, and freezer to manage the
appearance of each space for customer satisfaction.Coordinate with
the transportation department on any inter-branch will calls or
deliveries and any opportunities for the JIT truck to support
internal operations.Other duties as assigned by manager.
SUPERVISION :N/A RELATIONSHIPS
Internal:
Transportations staff and managers, warehouse staff and managers,
sales teams External:
Customers participating in will call, vendors and couriers both
inbound and outbound WORK ENVIRONMENT The work will take place both
in an office environment and indoor environments in a warehouse and
outdoor environments just outside the warehouse. Normal warehouse
environments include cooler and freezer areas where temperatures
may be as low as -5 degrees. Outdoor environments will vary on
location. MINIMUM QUALIFICATIONS
Related Experience/Requirements: Prior customer service experience
required.Knowledge/Skills/Abilities : Effective communication both
verbally and in writing.Excellent telephone and customer service
ability.Basic math, analytical, and organizational skills with
attention to detail.Basic computer skills with a good knowledge of
programs such as Microsoft Word, Excel, Access, and Outlook.Problem
solving and critical thinking abilities to solve problems of
limited scope.Conflict resolution skills.Strong teamwork skills
with the ability to support others in the department and
division.Education High school diploma or GED/equivalent required.
PREFERRED QUALIFICATIONS Prior warehouse or will call experience
preferred.Certifications/Training Leadership experience and
knowledge of POWM / POSS system and PIR. PHYSICAL QUALIFICATIONS
Must be able to perform the following physical activities for
described length of time:OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% -
66% / CONTINUOUSLY: 67% - 100% or NEVER JOB REQUIRES WORKER
TO:FREQUENCY:STAND OCCASIONALLYWALK OCCASIONALLYDRIVE VEHICLE
N/ASIT FREQUENTLYLIFT1-10 lbs (Sedentary) OCCASIONALLY11-20 lbs
(Light) OCCASIONALLY21-50 lbs (Medium) OCCASIONALLY51-100 lbs
(Heavy) N/AOver 100 lbs (Very Heavy) N/ACARRY1-10 lbs (Sedentary)
OCCASIONALLY11-20 lbs (Light) OCCASIONALLY21-50 lbs (Medium)
OCCASIONALLY51-100 lbs (Heavy) N/AOver 100 lbs (Very Heavy)
N/APUSH/PULL*1 OCCASIONALLYCLIMB/BALANCE*2 OCCASIONALLYSTOOP/SQUAT
OCCASIONALLYKNEEL OCCASIONALLYBEND OCCASIONALLYREACH ABOVE SHOULDER
FREQUENTLYTWIST OCCASIONALLYGRASP OBJECTS*3 REQUENTLYMANIPULATE
OBJECTS*4 REQUENTLYMANUAL DEXTERITY*5 OCCASIONALLY1 (Push/Pull:
Hand truck, gate, straps, metal ramp, truck door, dolly, boxes,
truck gear shift)2 (Climb/Balance: In/Out Truck/Trailer to cab.
On/Off ramp to ground level and side doorsteps and Platform of
trailer. Stairs)3 (Grasp Objects: Hand truck, boxes, cartons,
steering wheel)4 (Manipulate Objects: Boxes, dolly, metal truck
ramp, hand truck, paperwork, truck gate, straps)5 (Manual
Dexterity: Typing, use of office machines such as copiers,
printers)***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender
Identity/National Origin/Protected Veteran/Disability Status***
Keywords: US Foods, Hamilton , Will Call Clerk, Other , West Chester, Ohio
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