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Region IT Support (Safety Division)

Company: Bunzl
Location: Hamilton
Posted on: November 22, 2022

Job Description:

The Region IT Support - Level 2 resource will have a thorough understanding of the system and business processes as well as have the ability to translate real world problems to system-based solutions. The candidate will possess business analytical skills sufficient for working with business process owners to evaluate requirements, recommend process improvements and configure the ERP solution. The candidate will be hands-on throughout the implementation of the business solution and will collaborate to maintain a high level of business, systems and product understanding. The role may also require collaboration and coordination with third-party consulting team(s). Ideally, this individual has previous exposure to ERP systems and software, accounting software, MRP, etc.This individual will be the main contact point for implementation and various post-live and maintenance procedures deemed necessary. They will advise on best practices for the effective and efficient use of said ERP, while simultaneously becoming a subject matter expert in the content and tools necessary to maintain and maximize its capabilities. Thus, individual will be accountable for the overall health of the Company's ERP footprint, along with any third-party managed service provider(s).Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you'll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude. Responsibilities:ImplementationPlay a key role on supporting the implementation of new business applications & systems through to post-live optimization and maintenance.Work effectively within and across ERP/Finance/HR/Business operations and IT teams to execute projects and roadmap itemsPresent alternative solutions, using creative-thinking expertise and solution prototypes, to ensure effective reporting/analysis.Provide technical and subject matter expertise to project teams involved in the development of implementation and test plans associated with complex application upgrades and implementations.Troubleshoot issues and assist with support through systems testing and error resolutionCoordinate planning and conduct training classes for end usersManage relationship between external and internal stakeholdersPerform risk assessments to develop response strategiesProvide guidance during the detailed design, build, test and deploy phasesWith an in-depth understanding of the data, make suggestions, which result in meaningful outcomes, based on the findings and criteria of the usersDevelop requirements for automated monitoring toolsDaily SupportConnect closely with the business and serve as the business facing support teamOwn the business interaction for projects whether led by IT or a business sponsorEstablish, document, and promote Best Practices and standardsConduct application training or act as a SME to the field usersCollaborate with the business teams on projects and enhancement requestsEducate the businesses on digital solutions benefits (EDI, EFT/ACH, eWarehouse, Collaboration tools, etc.)Serve as business process improvement specialistGather requirements when new solutions (applications, reports, etc.) are neededLiaison between IT and all levels of business usersReduce open/ongoing incidents-Break fix solutionsCoordinate Change Management for ERP demands and all other applicationsRequirements:Bachelor's Degree in Management Information Systems or related Business Process Management discipline Computer Science, Engineering or related field; degree requirements may be waived with equivalent combination of education, technical certifications and related and demonstratable work experienceManufacturing / shop floor experience preferred.Full cycle ERP deployments and/or support experience preferred.EDI customer onboarding experience preferred.Experience in manufacturing practices is highly desirable.Excellent customer service skillsExcellent interpersonal, written, and oral communication skillsExperience working in a team-oriented, collaborative environmentAbility to professionally represent Bunzl to customers, vendors and co-workersAbility to present ideas in user-friendly languageHighly self-motivated, self-directed, and attentive to detailEffectively prioritize and execute tasks in a fast-paced environment, with frequently changing requirementsExcellent analytical and problem-solving skills with demonstrated ability to apply technology in solving business problemsProject planning and management skills, including exposure to making operational decisions, monitoring progress, taking corrective action and reporting resultsDemonstrated ability to collaborate at all levels of an organization from Executive to individual contributorsProven experience supporting cross-functional teamsAdvanced Excel skillsProvide support outside of normal business hoursOffice & travel between site locations as requiredAbility to travel out of state occasionally as requiredSo, what are you waiting for? A new career awaits you with endless opportunities.Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Bunzl, Hamilton , Region IT Support (Safety Division), Other , Hamilton, Ohio

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