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Team Coach

Company: Barclays
Location: Hamilton
Posted on: November 19, 2022

Job Description:

Team Coach

Hamilton, OH

As a Barclays Team Coach, this is an exciting opportunity where you are accountable for colleague engagement and development. You will bring out the best in your team through empathetic people management and coaching that supports a high-performance culture of collaboration, inclusion, continuous improvement and professional development. You will have a customer obsessed mind-set, consistently looking for ways to deliver and improve the customer experience and inspire, support, and empower your team to deliver excellence.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

* Developing, motivating, engaging and leading a team of 14-18 agents on various shifts

* Supporting team members regarding the successful resolution of customer inquiries, which could include taking escalated calls and ensuring 100% satisfaction

* You will recruit, reward and retain talented colleagues

* Maintaining a control and risk focus, demonstrating knowledge of financial services regulatory standards and conducing various audits to ensure compliance.

* You will collaborate with various business stakeholders to influence and lead change with a focus on the colleague and customer experience

What we're looking for:

* High School Diploma

* One plus years of experience in customer service with an excellent performance and attendance record.

* Two plus years of management experience in a fast paced servicing environment



Skills that will help you in the role:

* Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills

* Ability to coach an agent to performance metrics

* Extremely customer-focused; positive, professional attitude, Pays strict attention to detail, understands importance of accuracy and responsiveness

* Call Center Leadership Experience, Intelligent, self-motivated, quick learner



Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here in Hamilton, we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Barclays, you'll have every chance to build a world-class career in this world-class environment.

Keywords: Barclays, Hamilton , Team Coach, Other , Hamilton, Ohio

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