Remote Customer Service Representative

Company: STARTEK
Location: Hamilton
Posted on: June 25, 2022

Job Description:

Make a Difference. - Every Day. -At Startek, we believe the most important customer engagement is the one that happens next. - And that's where you come in! - -We're looking for technical customer support representatives who are true engagement specialists - skilled at engaging in meaningful interactions that make our clients' customers say "WOW!" - -In this role, you'll be responsible for responding to customer inquiries, addressing their concerns, explaining products and services, and recommending products and services to meet their needs. - -Most importantly, you'll have the opportunity to make a difference, every day, in the lives of our clients' customers. - -In return, we offer a competitive compensation package, great benefits, a fun and friendly atmosphere and so much more! - If you're positive, energetic, and ready to engage, apply now for immediate consideration. A day in the life of a Technical Customer Engagement Specialist at Startek includes:

• Communicating with customers on the phone or through written correspondence to resolve issues and alleviate concerns.
• Operating a computer utilizing online guidelines to respond to customer inquiries.
• Informing customers about services available and assessing customer needs.
• Resolving issues on the first call or contact whenever possible without transferring the customer.
• Onboarding new customers What you get!
  • Work from home
  • Employee discount on cable, TV, and internet services for eligible employees
  • Starting pay of $14 per hour plus -commissions
  • Opportunities to career path to Tier 2 at higher rates of pay
  • Paid time off for most major holidaysJob Requirements:Must Haves:
    • You must be able to show steady employment with excellent attendance at your previous employers, preferably in the customer service industry.
    • You must live with in the Clients service area
    • You must have a High School Diploma or GED.
    • You must be at least 18 years of age.
    • The work environment must be free from all distractions that will interfere with productivity or quality work
    • Environment must be removed from the living areas if other people live in the home and should be limited to a private area such as a dedicated office when others are present
    • WAH employees handle inbound telephone calls and must ensure that all noises (pets, children, door bells, etc.) are eliminated and cannot be heard by the customers
    • A subscription with a reliable, dependable, high speed Internet Service Provider
    • DSL or Cable Broadband High Speed Service via a modem - minimum bandwidth of 10 mbps and download 6mbps upload
    • Direct Ethernet connection between PC and internet router (no wireless)
    • Startek does not support use of either a satellite or dial-up connection at this time Job ID: HR2021986

Keywords: STARTEK, Hamilton , Remote Customer Service Representative, Other , Hamilton, Ohio