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Bilingual Customer Service Representative

Company: Surge Staffing
Location: Hamilton
Posted on: November 12, 2021

Job Description:

Job DescriptionSurge Staffing is seeking a Customer Service Representative with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.Entry Level Customer Service / SalesNo Experience NecessaryPRIMARY FUNCTIONS & RESPONSIBILITIES:Must be able to speak, read, write Spanish and EnglishDeliver superb customer service to clients and temporary associatesMust have at least 1 year of sales experiencePerform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely mannerRecruit, conduct interviews and follow-up with candidates and temporary associatesSuccessfully and strategically match employee skill sets to customers' hiring needsAssist in the development of business leads & retention of current clienteleAct as a professional and reliable liaison between temporary associates and clientsMaximize billable hours to increase market share and branch profitsPerform a variety of administrative tasks that support the overall mission of quality performance.Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customersPresent customers with additional Surge Staffing products and servicesImplement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branchNurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategiesRecruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfactionTroubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnelQUALIFICATIONS:High school diploma required; or equivalent work experience/education greatly preferredMust have sales experience at least 1 yearPrevious experience in a supervisory or leadership role a plus; staffing industry experience strongly preferredPrevious experience in sales, human resources, or a service industry recommendedProficiency in Microsoft Word, Excel, PowerPoint, Outlook and InternetAbility to travel to various locations and customer sites as needed; reliable transportation a mustAbility to work effectively and efficiently independently as well as in a group settingSales-minded, team-oriented and exceptionally calm under pressureEQUAL OPPORTUNITY EMPLOYER:Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 614-388-0403.IND1Job Type: Full-time

Keywords: Surge Staffing, Hamilton , Bilingual Customer Service Representative, Other , Hamilton, Ohio

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