Located at Store#31 - 4255 Hamilton - Middletown Rd, Hamilton,
OH - NOTE: You must be at least 16 years old to work at United
Position Title: Guest Services Associate
Reports to: Store Manager
Schedule: Part Time (25 hours or less per week); may work 1st,
2nd or 3rd shift
NOTE: You must be at least 16 years old to work at United Dairy
Position Description: The primary responsibility of a Guest
Services Associate at United Dairy Farmers is to provide
outstanding service to every Guest by following the five phases of
The Hi Five Guest Experience (Invited, Welcomed, Well-Served,
Respected, Fulfilled). The Guest Services Associate is responsible
for following company policy to ensure the safe and efficient
operation of his or her shift as well as carrying out his or her
job in an honest and ethical manner, complying with all laws and
regulations, and all company policies and requirements.
Overall Guest Services: Provide the signature UDF Hi Five Guest
Experience; greet Guests with a warm, authentic hello, ensure store
is prepared and ready for Guests at all times, anticipate needs of
Guests and provide assistance to ensure each Guest leaves satisfied
with the intention to return to our store.
DipSide Guest Services: Preparation of shakes/malts, cups/cones of
ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
Efficient Operation of Point of Sale System and Gas Console:
Properly authorizing and control gas sales, accurately register all
transactions, handling coins/currency/checks/credit card
transactions/coupons/food stamps and making change.
Stocking Merchandise: Keep shelves, displays, milk box and freezers
filled and faced, ensure dip cabinet is filled and appears
presentable to our Guests; ensure coffee pots and ice dispensers
are full, ensure the proper rotation of stock and check for out of
Security: Maintain awareness of all Guests in the store/on the lot
to minimize shop-lifting and gas drive-offs, control cash levels in
the register by using proper "drop" procedures, doing vendor log-in
and following all steps in the Tobacco/Alcohol Management and
Robbery/Violence Deterrence programs.
Maintenance: Ensure the store and parking lot are kept in a safe,
clean and organized condition; keep store equipment clean; monitor
product and refrigeration equipment temperatures.
Reporting: Accurate completion of time records and the Customer
Other duties as assigned by Management
Ability to speak, hear and understand spoken English well enough
to communicate effectively with customers.
Ability to see well enough to operate store equipment, including
POS terminal, gas console, check identification documents and to
use price book.
Ability to understand operating instructions for store equipment
and to operate all store equipment.
Ability to prepare DipSide items using supplies located in the dip
Ability to handle coins, currency, checks, credit transactions,
coupons and food stamps, recognize denominations and accurately
Ability to recognize numbers, count and do arithmetic well enough
to complete required records.
Ability to move merchandise from storage to
shelves/displays/freezers/milk box and place for proper
Ability to clean counters and other surfaces.
Ability to tolerate exposure to temperatures as low as -30 degrees
Fahrenheit for at least 2 minutes.
Ability to tolerate exposure to temperatures as low as +33 degrees
Fahrenheit for at least 10 minutes.
Ability to raise at least 10 pounds from floor level to a height of
Ability to place an 8' x 10' x 10' package weighing 21 pounds into
a dip cabinet, the top of which is 3 feet above the floor.
The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for
this position are not exhaustive but are believed to be accurate at
the time of publication. Management reserves the right to revise
this job description at any time without notice and to require that
other tasks be performed when necessary (for example in response to
emergencies, changes in personnel, changes in workload or technical