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Customer Service Representative/CSR- Home Health Care

Company: Interim Home Healthcare Company
Location: Hamilton
Posted on: September 4, 2021

Job Description:

Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you’ll change lives every day.
Our Schedulers and Customer Service Representatives (CSRs) are the first point of contact for our caregivers and clients, and use their knowledge of patients’ needs to match and schedule qualified nurses, aides, and other providers, to deliver home health services.

This is an in-office position.   

What you’ll do: 

Schedule client appointments/visits according to care plans, patient needs, and staff availability. 

Contact care providers and clients regarding day-to-day changes in scheduling needs. 

Provide excellent customer service to associates and clients alike. 

Perform administrative functions, such as: word processing, photocopying, filing, reception/telephone duties, etc. 

Provide backup assistance for intake/authorization department

What we're looking for:

Medical/Health Care scheduling experience

Home Health Care or Staffing experience, preferred

Strong technical skills; Proficient in Microsoft Windows and Office suite, scheduling systems, and other healthcare-related software. 

What we offer: 

Competitive compensation, benefits, and incentives. 

A dedication to work/life balance. 

A team environment with a focus on community service. 

At Interim Home Care, our patients deserve the very best – that’s why we focus on each individual’s needs in the comfort and dignity of their home. Through nursing, personal care, therapy, case management, and countless specialized services, we bring quality care where it’s needed most. We’re called to care so that family members can be just that.



Keywords: Interim Home Healthcare Company, Hamilton , Customer Service Representative/CSR- Home Health Care, Other , Hamilton, Ohio

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