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Front Desk Associate

Company: Concord Hospitality
Location: Hamilton
Posted on: April 8, 2021

Job Description:

Front Desk & Guest CareWe are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.Role Responsibilities:As a Front Desk Associate you are responsible for providing our guests with the best hospitality experience they can have by:Assisting guests efficiently, courteously and professionally at all timesMaintain a high level of service and hospitalityPromptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely mannerPost guest charges, collect payments and follow all cash handling procedures as required by ConcordHandle guest mail and messages with respect to privacy and professionalismBe knowledgeable of the hotel brand and various programs (travel programs, special offers)Be a great communicator to various departments and management on guest comments and concernsRespond quickly to incoming calls, lobby visitors and team members needing front desk assistanceHave full knowledge of hotel safety and emergency proceduresWhy Concord?Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.Some of the Benefits Our Employees Enjoy.... Competitive Wages, Flexible Schedule, the Opportunity to Join a Growing Company, Ability to work into a Full Time Position (if interested) and Industry Discounts!!!!!If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Keywords: Concord Hospitality, Hamilton , Front Desk Associate, Other , Hamilton, Ohio

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