Store Manager

Company: Mindtree Limited
Location: Hamilton
Posted on: November 20, 2020

Job Description:

Responsibilities Store Manager will play the role of a domain consultant for e-stores to Drive E2E Services along with cluster engineers and other technical team members through coordination with various 3rd parties Quality of services Study and monitor the existing landscapeoperating model and work with various 3rd parties and Partners of e-CAAS and identify areas of improvements to bring in efficiencies in delivering Operations services Take end-to-end responsibility for maintenance and operations and will collaborate with all PG partners to resolve any issuesimplement changes to the platformapplications. In case of critical incidentsoutages, take up Incident commander role and take responsibility of leading issue resolution and service restoration through co-ordination with parties. Act as a First responder to incidents and works closely with Core Ops team, L1 team and cluster engineer to respond to tickets Effectively track and communicate work status and progress to relevant stakeholder providing monthly and weekly status reports as required Drive Changes across the ecosystem including tracking changes across 3rd party systems Qualification Has worked in Ecommerce environment in a multi-vendor scenario Has handled operations and able to work amidst chaos and also be able to prioritize work Has knowledge of Big Commerce

Keywords: Mindtree Limited, Hamilton , Store Manager, Other , Hamilton, Ohio