NOC Technician

Company: eclaro
Location: Hamilton
Posted on: November 20, 2020

Job Description:

NOC Technician Job Number 20-06000 Use your skills where innovative technology solutions begin. Eclaro is looking for a NOC Technician for our client in Blue Ash, OH. Eclarorsquos client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If yoursquore up to the challenge, then take a chance at this rewarding opportunity Position Overview The NOC Technician will report to the NOC Manager. The successful candidate will be directly involved in the support and maintenance of our global data network, cloud, and co-location services. This position will serve as the first line of support for our enterprise customers. You will troubleshoot issues, escalate to various vendors, escalate within our NOC team and handle in-depth troubleshooting of issues encountered by our customers. Responsibilities Maximize network performance by monitoring the network via SolarWinds Troubleshoot issues and outages for DIA, MPLS and Point-to-Point circuits Work directly with partners to address issues. Undertake data network fault investigations using information from multiple sources Secure network systems by establishing and enforcing policies and monitoring access Coordinate circuit activations, installation and upgrades Coordinate circuit maintenance with the vendors and inform customers Communicate with customers via phone and email to provide timely updates Initiate escalations with vendors per Service Level Agreements and internal policies Coordinate with vendor Service Managers to proactively maintain network stability Initiate and track trouble tickets Qualifications An Associate's degree in an IT related field desirable. In lieu of an associate's degree, or military service in the IT field will suffice. Familiarity with MPLS, DIA, and point to point circuits The ideal candidate will possess strong customer service skills Work well within a team environment Flexible to work in a 247 environment. Able to sit, focus and operate for extended periods of time. Equal Opportunity Employer Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Ashly T. Velasco Technical Recruiter Phone 646-357-1236 SMS 224-310-3251 LinkedIn linkedin.cominashly-velasco httpswww.linkedin.cominashly-velasco-070631170 Email ashly.velascoeclaro.com the Right People are The Answer 450 Seventh Avenue, 11th Floor, New York, New York 10123 Website eclaroit.com httpeclaroit.com Find your next job Eclaro httpst.sidekickopen05.coms2tc5f18dQhb0S7lM8dDMPbW2n0x6l2B9nMJN7t5X-FdSD1CW7fRRG464zwSYT6bHd8g7yy6103?thttps3A2F2Finfo.eclaro.com2Fcareersampsi7000000000391451amppi5e1aa30c-a8c0-4cd1-a527-ac87c97e2807

Keywords: eclaro, Hamilton , NOC Technician, Other , Hamilton, Ohio