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Sr. Telecom/Voice Engineer

Company: Apex Systems
Location: Hamilton
Posted on: November 19, 2020

Job Description:

Apex has an immediate need for a REMOTE Sr. TelecomVoice Engineer with a premier Fortune 500 client The ideal candidate will have knowledge of and experience in the support models for Cisco WebEx and Microsoft Teams. A strong understanding of ITIL is required as well and ITIL Version 3 certification is preferred. We are targeting a Support Engineer who has 5 years of progressive experience developing and supporting Unified Communications in IT. If interested in any of our CommunicationTelecom Engineering positions, please forward your resume to Erin Waller at and reference Job 1091549. Unable to do C2C for this role. Scope of the Role Execute and implement of a long-term communication services support strategy for our client's Unified Communications Office. Detailed Role Description(s) Work with various business units to develop new design and service improvements. Implement current planned transition to new UCaaS solution. Support all aspects of UC voice, AWS Connect to for CC, and Microsoft Teams Monitoring and support of the communications infrastructure T3 outage and support Maintain UCaaS CCaaS technology life-cycle Partner with the global IT Application and Information Delivery teams to ensure that developments are consistent with the Technology Design, to ensure achievement of service level objectives, and to identify opportunities to leverage technology to the benefit of the business Adhere to service level and problem management agreements. Ensure the environment operates at the highest level of compliance with Sarbanes Oxley requirements, including, but not limited to Change Management and Security Develop global UCaaS and CCaaS Support standards Define monitoring tools Build and maintain support lab Develop day two support and monitoring standards Develop a framework for complete UCaaS and CCaaS service lifecycle Support strategic business initiatives, including support of service transition processes. Lead continuous improvement initiatives to drive higher efficiency and performance of services Ensure vendor work is accurately and deeply reviewed and also meets all applicable standards identify gaps and opportunities in work to achieve long-term business goals Participate in and lead a multi-functional IT Design group that reviews designs from an enterprise perspective. Requirements 5 years of progressive experience in a combination of development, support, UCaaS and CCaaS and related IT disciplines. If no degree, seven years of progressive experience as stated above Strong consultative skills, customer-facing business support development Direct expertise in UC and network support using direct connect VLPS and SDWAN Direct experience implementing and supporting software-defined networking solutions, including VMware NSX and other SDN or SDWAN technologies. Direct experience with troubleshooting and supporting SIP, VOIP, Microsoft Teams, Webex, Avaya, Audio Codes SBC. Past experience should include significant background leading broad and complex technical work with proven success in the design and delivery of quality scalable IT solutions on time, on budget, and in compliance with applicable requirements. Exposure to multiple, diverse technical integrations, technologies, and processing environments, including cloud and SaaS technologies. Solid experience in solution design principles and practices, system development methodologies, and software life cycles. Experience coordinating vendor solution delivery and partnering effectively with vendors to meet business needs. Experience in global support models Experience in SBC Design and design preferably Audiocodes Excellent verbal and communications skills Experience working with Polycom Video endpoint, WebRTC, Skype for Business, Microsoft Teams, and Webex. CONTACT (513) 657-7100 EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Keywords: Apex Systems, Hamilton , Sr. Telecom/Voice Engineer, Other , Hamilton, Ohio

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