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Customer Care Specialist

Company: Barclays
Location: Hamilton
Posted on: March 16, 2020

Job Description:

Customer Specialist - CareHamilton, OHIt's an exciting time at Barclays.We're driving change to be the digital leader in the market, which means our customer service teams are more important than ever.As a Customer Specialist in our Care Department you'll help create exceptional customer experiences through actively listening and establishing rapport with our customers.What will you be doing?--You will be receiving inbound phone calls from customers and service their needs effectively and efficiently.--You will be listening actively and establishing rapport with our customers.--You will be quickly understanding and analyzing customer needs while still adhering to compliance regulations and security policies.What we're looking for:--High School Diploma--1+ years of experience in customer service/call center experience.Skills that will help you in the role:Ability to prove excellent performance and attendance record is preferred.Excellent oral communications skills (grammar, negotiation, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)Extremely customer-focused; positive with a professional attitudeIntelligent, self-motivated, quick learnerPays strict attention to detail, understands importance of accuracy and responsiveness.Strong PC and internet skills with very good organization and work prioritization skillsBanking or credit card experiences a strong plus

Keywords: Barclays, Hamilton , Customer Care Specialist, Other , Hamilton, Ohio

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