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Software testing and support specialist

Company: IDM Computer Solutions
Location: Hamilton
Posted on: May 13, 2019

Job Description:

SunIRef:it Software testing and support specialist IDM Computer Solutions - Hamilton, OH 45011 Come join an innovative software development team As a publisher of popular software tools used by professionals all over the world, we are looking for a new hire to grow our existing tech support/QA team. This is a position for someone already familiar with using software tools such as a text editor, FTP program, or compare utility. Applicant needs to have basic programming knowledge/skills as our programming tools primarily deal with source files for C, C++, Java, PHP, HTML, and other mainstream programming languages. Ideal applicants have a strong technical aptitude and the ability to research and resolve issues in the use of PC's, software configuration, windows networking and other systems. Applicants should have proven experience in software testing and software product support working directly with customers (at least via email). The applicant should have the desire and ability to grow technically and in responsibility to become a versatile team member with continually increased responsibility. Excellent written communication skills are a must for this position. This is a well-paid professional position in a firmly-established software company with plenty of growth potential for the new team member. Our company enjoys a family-friendly culture and atmosphere with generous benefits including 401K (matching), medical, and 3-weeks paid vacation initially and grows to 4 weeks over time. If you love the world of tech and software, are a good communicator, and enjoy troubleshooting with users, then let's talk.Skills & requirements: Technical aptitude Experience with software testing and/or software technical support Have basic programming knowledge/skills Excellent written communication skills - most communication is handled via email. Advanced knowledge and experience with Microsoft Windows (7, 8, 10) and preferably macOS Familiarity with Microsoft Office (Word, Excel) Ability to handle or assist with minor IT or sys admin issues and projects Preferably familiarity with PC and network hardwareExtra consideration given for any of the following: Existing UltraEdit/UltraCompare users Experience with server administration and maintenance Mac/Linux experience MS Access/VBA experience HTML/CSS/JavaScript coding ability College degree or 3+ years' experience in related position/fieldExtra consideration given for any of the following: You are polite and well-spoken, and your written correspondence is professional. You are patient and empathetic when helping someone troubleshoot a problem (email support). You enjoy going the extra mile to help your customers - you take ownership of their problems. You can independently research, troubleshoot, and probe technical issues with software. You proactively tackle problems without being specifically asked to do so. You have a take ownership mentality when an issue arises.you can't and won't stop problem-solving until you understand it and / or get it fixed. You value customer feedback and advocate for the customer when necessary. You are comfortable managing your own time. You are comfortable testing changes to software and providing feedback on your results - running and writing standardized test profiles You work well on a team, balancing priorities and sharing responsibilities with your coworkers when necessary. You are accurate and thorough in your work. If you're interested, please send your resume to ********************* and tell us about yourself! IDM Computer Solutions - 10 hours ago - report job - original job If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Keywords: IDM Computer Solutions, Hamilton , Software testing and support specialist, IT / Software / Systems , Hamilton, Ohio

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