Help Desk Analyst
Company: STI
Location: Columbus
Posted on: April 1, 2026
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Job Description:
Title: Help Desk Analyst Location: Columbus, Ohio Duration: Long
Term Description : HDA1 to help IT Automate and implement new
technology to assist with keeping the desktop environment current
and running optimally. This position will function as a highly
skilled HDA with specific responsibilities that include:
Understanding of Desktop Support and Software Licensing Services.
Ability to image machines and install complicated software. Uses
creativity and innovation to automate and streamline processes and
procedures. Understands customer support, likes to work with people
and can ensure that the customer is satisfied. Ability to
troubleshoot in a high level systematic way. Ability to identify
issues, research cause, and remediate. Experienced in building,
setup and removal of desktop equipment (PCs, laptops, phones,
peripherals, software, etc.) Troubleshoots basic network, software,
printing and/or installation problems Supports staff hardware moves
for facility reorganization. Experience with ServiceNow and
Knowledge Base preferable. Consultant must be available to work a
standard 8 hour shift between the hours of 7AM and 5PM. (Expect
regular changes to either the earlier or later shift). Consultant
must be punctual and reliable: arriving at work on time is
essential and required as this is a Customer Service Environment.
Experience: Strong communication/leadership skills. Strong
influence, collaboration, and negotiation experience. Ability to
collaborate with supporting resources across business and/or
functional lines. Have excellent oral and written skills/possess
strong meeting and work session facilitation skills. Act as the
escalation point for high priority support issues. Ability to
interpret end user license agreements. Could work independently and
as part of a team, the ability to manage time and resources to meet
assigned deadlines (Service Now Tickets). Have strong understanding
of prioritization stemming from the elicitation of system and/or
user requirements. Have excellent organizational skills, proven
analytical, planning, problem solving, and decision-making skills.
Must be knowledgeable in the English language/speak clearly and
understandably use the English language. Ability to understand and
follow processes established for the Service Desk. Required Skills:
2 Years IT experience. 2 Years Troubleshooting experience. 2 Years
experience documenting procedures. Desired Skills: Experience using
ServiceNow is required. Retail customer service experience is
desired. Service Desk experience is required.
Keywords: STI, Hamilton , Help Desk Analyst, IT / Software / Systems , Columbus, Ohio
