Network Operations- Lead Infrastructure Engineer
Company: JPMorgan Chase & Co.
Location: Columbus
Posted on: April 1, 2026
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Job Description:
Description Join JPMorgan Chase as a Lead Infrastructure
Engineer and leverage your expertise to promote infrastructure
excellence within the Infrastructure Platform Team. This role
offers the chance to expand your technical knowledge, contribute to
a global company's future, and manage production incidents and
change management. Your expertise in network technologies and
scripting languages like Python will be crucial in troubleshooting
complex problems and developing automations. As a Lead
Infrastructure Engineer at JPMorgan Chase within the Infrastructure
Platform Team, you will leverage your deep expertise in software,
applications, and technical processes to promote infrastructure
excellence. You will have the opportunity to expand your technical
and cross-functional knowledge beyond your primary domain,
contributing to the future of one of the world's largest and most
influential companies. Your curiosity about technology will promote
innovation and career growth as you manage production incidents,
change management, and collaborate with global technologists. Job
responsibilities Lead Major Incident Support efforts, coordinating
with cross-functional teams to ensure timely resolution and
communication during critical network incidents. Conduct
Post-Mortem/Root Cause Analysis (RCA) on major incidents to
identify underlying causes and implement corrective actions.
Monitor and maintain network infrastructure to ensure optimal
performance and availability. Troubleshoot and resolve complex
network issues escalated from Tier-1 and Tier-2 support teams.
Perform network upgrades and maintenance activities, including
hardware and software updates. Manage the Permit-To-Operate (PTx)
process, ensuring compliance with operational standards and
requirements. Engage with Product Engineering teams to align
network operations with product development and enhancements. Work
with developers to create automation workflows that enhance network
operations and efficiency. Develop and maintain network
documentation, including diagrams, configurations, and procedures.
Provide training and mentorship to team members, fostering a
culture of continuous learning and improvement. Participate in
on-call rotation for after-hours support and emergency response.
Required qualifications, capabilities, and skills Proven experience
in managing Major Incident Support, with the ability to lead
incident resolution efforts and communicate effectively with
stakeholders. Formal training or certification on Networking and
Infrastructure concepts and 5 years applied experience Collaborate
with cross-functional teams to design and implement network
solutions. Strong knowledge of network protocols, routing, and
switching (e.g., BGP, OSPF, MPLS). Experience with network
monitoring and management tools (e.g., Sev-One, Splunk, Wireshark).
Proficiency in configuring and managing network devices (e.g.,
routers, switches, firewalls). Strong Experience with Bluecoat
Proxies, F5 Load Balancers, and Fortinet Firewalls. Excellent
problem-solving skills and the ability to work under pressure.
Strong communication and interpersonal skills. Preferred
qualifications, capabilities, and skills Certifications such as
CCIE or CCNP are required. Ability to identify, initiate and
implement solutions to business problems. Ability to articulate
complex technical findings to management clearly and concisely.
Provide technical guidance and mentorship to junior network
engineers and support staff.
Keywords: JPMorgan Chase & Co., Hamilton , Network Operations- Lead Infrastructure Engineer, IT / Software / Systems , Columbus, Ohio
