IT Help Desk Analyst
Location: Springfield
Posted on: June 23, 2025
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Job Description:
Required Skills: 3 years in a customer service/call center
environment Eagerness to provide support for password resets, basic
Windows OS issues, network connectivity and mobile device issues
Strong level of patience and ability to break down technical
information into a non-technical way Ability to multi-task, and
think critically on the fly Willingness to learn about new
technologies Strong verbal, writing and typing skills Must be local
to Dayton, OH (This is not a remote job) Desired Skills: Experience
documenting issues within a ticketing system Experience working in
an environment that has SLAs and daily/weekly metrics A or Net
certification Description of Role/Responsibilities/Project: We are
looking for a Service Desk Analyst to join our team. This person
will be providing technical support for internal employees of the
organization and those individuals who have customer service in
their background will be given priority. The selected candidates
will be not only doing support over the phone but will be helping
to provide support via chat. Someone who can displays a can-do
attitude on a daily basis is the right fit for the role! Beacon
Hill is an equal opportunity employer and individuals with
disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or
conviction records will be considered for employment in accordance
with the Los Angeles County Fair Chance Ordinance for Employers and
the California Fair Chance Act. If you would like to complete our
voluntary self-identification form, please click here or copy and
paste the following link into an open window in your browser:
https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form
is voluntary and will not affect your opportunity for employment,
or the terms or conditions of your employment. This form will be
used for reporting purposes only and will be kept separate from all
other records. Company Profile: Beacon Hill Technologies, a premier
National Information Technology Staffing Group, provides world
class technology talent across all industries utilizing a complete
suite of staffing services. Beacon Hill Technologies' dedicated
team of recruiting and staffing experts consistently delivers
quality IT professionals to solve our customers' technical and
business needs. Beacon Hill Technologies covers a broad spectrum of
IT positions, including Project Management and Business Analysis,
Programming/Development, Database, Infrastructure, Quality
Assurance, Production/Support and ERP roles. Learn more about
Beacon Hill and our specialty divisions, Beacon Hill Associates,
Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon
Hill Life Sciences and Beacon Hill Technologies by visiting
www.bhsg.com . Benefits Information: Beacon Hill offers a robust
benefit package including, but not limited to, medical, dental,
vision, and federal and state leave programs as required by
applicable agency regulations to those that meet eligibility. Upon
successfully being hired, details will be provided related to our
benefit offerings. We look forward to working with you. Beacon
Hill. Employing the Future™
Keywords: , Hamilton , IT Help Desk Analyst, IT / Software / Systems , Springfield, Ohio
