IT Help Desk Professional
Location: Columbus
Posted on: June 23, 2025
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Job Description:
Job Title: IT Help Desk Professional Overview: Our client is
seeking a proactive and service-oriented IT Help Desk Professional
to join their growing team. As an IT Help Desk Professional , you
will be the first point of contact for all internal IT support
needs, playing a critical role in resolving technical issues and
maintaining daily IT operations. Key Responsibilities: Serve as the
first-level IT Help Desk Professional to troubleshoot and resolve
user issues related to hardware, software, and network systems
Manage support requests through the ticketing system, ensuring
timely and accurate responses Provide desktop support for
Windows/Mac environments, Microsoft 365, VPN, and mobile devices
Set up and configure new user accounts, workstations, and
peripheral devices Document solutions and escalate complex problems
to senior IT staff when necessary Assist in maintaining IT asset
inventory and implementing basic cybersecurity measures Deliver
top-notch customer service in every interaction as a skilled IT
Help Desk Professional Requirements: 2 years of experience as an IT
Help Desk Professional or in a similar technical support role Solid
understanding of operating systems, networking, and enterprise
software tools Experience with Active Directory, remote desktop
software, and service desk platforms Strong communication and
problem-solving skills Relevant certifications such as CompTIA A or
Network are a plus Why Join Us: As an IT Help Desk Professional
with our client, you'll be part of a supportive IT team that values
innovation, collaboration, and professional development. This is an
exciting opportunity to grow your technical expertise while making
a meaningful impact on daily operations. Apply Now: If you're an
experienced IT Help Desk Professional ready for your next
challenge, apply today to join a team where your skills are valued
and your career can thrive.
Keywords: , Hamilton , IT Help Desk Professional, IT / Software / Systems , Columbus, Ohio
