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Technical Field Service Engineer

Company: Kelly
Location: Hamilton
Posted on: April 27, 2021

Job Description:

Kelly is currently seeking an experienced Field Service Engineer that is primarily based in Cincinnati but will also be traveling throughout Cincinnati/Kentucky/Indiana Region. The Field Service Engineer - Temp (FSE) is responsible to provide basic technical support for all company systems, products and technologies in assigned geography. The FSE performs installations, Planned Maintenance (PM), Basic troubleshooting, maintenance and repair. The FSE must demonstrate the ability to prioritize requests, to rectify systems issues, to achieve optimal response times, and to increase customer satisfaction levels. The individual must possess the ability to maintain composure and operate effectively within a high-stress environment consisting of multiple customer types. ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage Account Schedule and perform the installation, operation, repair and modification of equipment within assigned territory.
  • Manage region and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the technical department.
  • Responds to customer requests for emergency service. Determines cause(s), troubleshoots and takes corrective action.
  • Provides guidance to Customers to include Doctors, Nurses, and hospital Biomedical engineers along with Field Service Specialist's and/or Representatives, and assist's when customer satisfaction issues arise.
  • Devises and implements preventive maintenance programs and maintains performance and service records for equipment.
  • Advises and assists in affecting design changes to improve equipment efficiency and/or reduce cost of operation
  • Devises project plans for the installation-planning phase of new equipment
  • Manage customer expectations on a regular basis before & after various interaction to ensure customer satisfaction
  • Complete all activities within the Service Management System through daily updates and documentation
  • Assist in the processing of RMA returns REQUIRED EDUCATION/TRAINING and/or EXPERIENCE: Minimum:
    • Associates Degree in Engineering discipline, or a High School Diploma and 2-3 years' experience in technical support.
    • Experience in a highly regulated industry or healthcare technology industry preferred. Bachelor's degree preferred Preferred:
      • Bachelor's degree or equivalent in one of the following:
      • Electrical Engineering (similar discipline)
      • Computer Science
      • Work experience equivalent to four years in related field.
      • Microsoft A+ Certification or equivalent computer hardware certification
      • MCP Certification or Equivalent REQUIRED KNOWLEDGE, SKILLS, ABILITIES and CERTIFICATIONS/LICENSES:
        • Effective verbal and written communication skills
        • PC proficiency
        • Knowledge of Service management systems
        • Knowledge of Microsoft Office applications to include: Word, Excel, and Access
        • Standard test equipment to include:
        • Oscilloscope
        • Digital Volt Meter (DVM)
        • Organizational skills Apply today for immediate consideration! Why Kelly -- ? Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly-- Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, we're here every step of the way to find your dream engineering job. About Kelly -- At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly, Hamilton , Technical Field Service Engineer, IT / Software / Systems , Hamilton, Ohio

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