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Shift Leader

Company: UNITED DAIRY FARMERS
Location: Hamilton
Posted on: May 18, 2019

Job Description:

Located at Store#38 - 11 Brookwood Ave, Hamilton, OH -Position Title:Shift LeaderPosition Description: The primary responsibility of a Shift Leader at United Dairy Farmers is to provide outstanding service to every customer both personally and, in the absence of a higher-level manager, through other employees on duty during his or her shift. The Shift Leader is responsible for following company policy to ensure the safe and efficient operation of his or her shift. The Shift Leader is responsible for carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements. Shift Leaders must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales. Shift Leaders are full-time employees, working thirty-seven (37) to forty (40) scheduled hours each week. They may be assigned on any shift.Essential Functions:Customer Service: including greeting customers promptly, offering/providing assistance, suggestive selling, checking identification when selling age restricted products (Note: may not sell alcohol/tobacco products unless legally permitted to in the state where the store is located.), operating money order dispenser and credit card imprinter, ringing/bagging purchases, and saying \"thank you\".Preparing DipSide products: including preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and \"hand-packed\" containers.Operating mechanical register or POS terminal, gas console: including properly authorizing and controlling gas sales, accurately registering all transactions, handling coins/currency/checks/coupons/food stamps and making change.Stocking merchandise: including keeping shelves, displays, milk box and freezers filled and faced, keeping dip cabinet filled, keeping coffee pots full, filling ice dispensers, properly rotating stock and checking code dates.Security: including maintaining awareness of all persons in the store/on the lot to minimize shop-lifting and gas drive-offs, controlling cash levels in the register by using proper \"drop\" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.Maintenance: including keeping the store and lot in a safe, clean and organized condition, and cleaning store equipment and monitoring product and refrigeration equipment temperatures.Reporting: including accurate completion of time records and the Customer First Document.Additional Functions:Any and all other activities required for outstanding customer service, safe and efficient store operation and company profitability, whether assigned by management or initiated by the Shift Leader within the limits of company policy.Minimum Requirements:Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.Ability to see well enough to operate store equipment, including mechanical register or POS terminal, gas console, check identification documents and to use price book.Ability to understand operating instructions for store equipment and to operate all store equipment.Ability to prepare DipSide items using supplies located in the dip cabinets.Ability to handle coins, currency, checks, coupons and food stamps, recognize denominations and accurately make change.Ability to recognize numbers, count and do arithmetic well enough to complete required records.Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.Ability to clean counters and other surfaces.Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes.Ability to tolerate exposure to temperatures as low as degrees Fahrenheit for at least 10 minutes.Ability to raise at least 10 pounds from floor level to a height of 5 feet.Ability to place an 8' x 10' x 10' package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.Notice:The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for the Shift Leader position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments). Associated topics: backend, day manager, director, floor manager, general manager, general operations manager, manager, operations manager, service manager, shift manager

Keywords: UNITED DAIRY FARMERS, Hamilton , Shift Leader, Hospitality & Tourism , Hamilton, Ohio

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