Overnight Closer Full Time
Company: Planet Fitness - Midwest Management Group
Location: Cincinnati
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Job Summary The Overnight Closer
(Member Services Representative) will be responsible for creating a
positive member experience by providing a superior level of
customer service to Planet Fitness members, prospective members and
guests. The Overnight Closer will be responsible for creating a
positive member experience by providing a superior level of
customer service to Planet Fitness members, prospective members and
guests. You will also be responsible for closing that days shift
for that business day as well as creating an accurate bank deposit.
Essential Duties and Responsibilities Greet members, prospective
members and guests, providing exceptional customer service. Handle
all front desk related activities including: Answer phones in a
friendly manner and assist callers with a variety of questions.
Check members into the system. New member sign-up. Take prospective
members on tours. Facilitate needed updates to members accounts.
Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
needed. Assist in maintaining the neatness and cleanliness of the
club. Close shift for that business day. Create a bank deposit for
next day. Qualifications/Requirements Customer service background
preferred. Basic computer proficiency. A passion for fitness and
health. Upbeat and positive attitude! Punctuality and reliability
is a must. Exceptional customer service skills; able to interact in
a positive and professional way with members and co-workers,
exceeding the members expectations. Strong listener with the
ability to empathize and problem solve. Demonstrate diplomacy in
all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required. Must be 18 years of
age or older. CPR/AED Certification required. Physical Demands
Continual standing and walking during shift. Continual talking in
person or on the phone during shift. Ability to work 3rd shift
(overnights). Must be able to occasionally lift up to 50 lbs. Will
occasionally encounter toxic chemicals during shift.
Keywords: Planet Fitness - Midwest Management Group, Hamilton , Overnight Closer Full Time, Hospitality & Tourism , Cincinnati, Ohio
