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Disputes Team Manager

Company: Barclays
Location: Hamilton
Posted on: November 21, 2022

Job Description:

Disputes Team Manager

Hamilton, OH

As a Barclays Disputes Team Manager, you will be responsible for the daily operations, the performance of their direct reports and the health of the process pertaining to regulatory and Association prescribed requirements. You will engage in the discussion of performasnce and subject matter with man key stakeholders. You will be relied upon to use your judgement and expertise to solve problems, but not limted to risk based work assignment, resources aligment to complete task, colleague concerns and systems downtime actions.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

* Managing daily staffing and workflow and ensuring adherence to department quantity and quality standards

* Proactively identifying service delivery failures and escalating issue or impact to appropriate business owners

* Meeting regularly with individual team members; coaching them to meet and exceed their metrics

* Utilizing reporting and directly observing to keep them abreast of their performance towards defined goals

* Providing performance analysis to implement action plan strategies to improve overall performance

* Extensively interacting with direct reports through coaching and mentoring

What we're looking for:

* Experience with Banking, Credit Card, Disputes, Fraud and Financial Services

* Leadership or supervisory experience in a call center environment

* Service Level, queue and staffing management

Skills that will help you in the role:

* Superior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards

* Excellent written and verbal communications skills with proficiency with a PC

* Able to work with others in a fast-paced, team environment and to interact effectively with all levels of management

* Enthusiastic, with a focus on customer solution

Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here at Hamilton we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you'll have every chance to build a world-class career in this world-class environment.

Keywords: Barclays, Hamilton , Disputes Team Manager, Hospitality & Tourism , Hamilton, Ohio

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