Hotel Front Desk Supervisor
Company: Spooky Nook Sports
Location: Hamilton
Posted on: June 23, 2022
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Job Description:
Responsible for leading the front desk team in providing
exceptional service to hotel guests by following established
procedures. The Front Office Supervisor manages all aspects of the
department including but not limited to operations, planning,
budgeting, and payroll in accordance with hotel policies and
procedures. Works as part of the hotel management
team.BenefitsWorking at the largest indoor sports complex in North
America is an experience that compares to no other. The atmosphere
is filled with energetic excitement that provide an uplifting
ambience throughout the facility. The Nook takes pride in its
friendly, guest-focused team members that make kindness contagious
and help others succeed.As a full-time team member of the Nook, you
will enjoy:Free family membership to our massive 80,000+ sq. ft.
fitness center, including all the equipment you need to fit almost
any training program. Membership also includes all group fitness
classes.Affordable and comprehensive Medical, Dental, and Vision
benefitsCompetitive PTO packagePaid holidays401k program35%
discount on food and beverage purchases, including the Forklift and
Palate restaurant35% discount on all Nook apparelFree child care
(3-hour increments)Discounts on academy team programs, birthday
parties, personal training, event space rental, and more!Local
business discountsEssential Job FunctionsMaintain a professional
and high-quality service-oriented environment at all times.Act as
manager on duty for the hotel, dealing with service issues, problem
solving, and other issues that may arise.Effectively communicates
all pertinent activities to hotel team regarding daily activities,
VIP guests, events, and special circumstances.Leads trainings for
new team members.Manages cash handling procedures.Establishes
procedures for property management system and ensures
compliance.Works with Housekeeping Manager to ensure cleanliness
standards are exceeded.Develop and maintain a well-informed,
working knowledge of competing hotel properties as well as
attractions available in Butler County.Establish an ongoing
personal development plan.Assists Front Office Manager in
conducting regular team meetings to review hotel performance,
service scores, successes, and service improvement areas.Assists
Front Office Manager in creating improvement plans as necessary to
address individual and team areas of opportunity.Stays informed of
industry trends and happenings through research, networking, and
attending industry events.Be aware and able to enforce all
fire-life-safety procedures. Remain current in all updates
regarding new procedures and training. Ensure staff is fully
trained in emergency procedures.Impeccably dressed and sets the
standard for uniform wearAll other duties as assignedBasic
Qualifications3+ year(s) in a hotel front office rolePrevious
supervisory experience in guest-focused department18 years of age
or olderHigh School Diploma or equivalentDependable transportation
to and from workLanguage skills: Fluent knowledge of the English
language; including the ability to read and interpret written
information and speak and understand verbal communicationAbility to
fulfill the physical requirements of the position with any
reasonable accommodations as necessaryAvailability to work a
flexible schedule that includes evenings, weekends, and/or
holidaysAuthorized to work in the United StatesPreferred
QualificationsHighly dependable with a history of consistent
attendance and punctuality.Guest-focused/service-oriented; ability
to see big picture and impact on company. Supports Company mission
as serves as an advocate for its products and servicesDemonstrates
a positive and friendly attitude towards guests, customers, and
fellow employees. Exhibits a respectful, professional
demeanor.Self-starting and motivated with the ability to work
independently and take initiativeAbility to multi-task and balance
multiple projects/duties at onceTeam-focused mindset; willing to
set own priorities aside to help others; contributes to building a
positive team spirit and moraleTrustworthy and honest; takes
accountability when appropriateDetail-Oriented; Demonstrates a
consistent level of accuracy and thoroughness; looks for ways to
improve and promote qualityAbility to remain calm in tense or
stressful situations.Experience communicating with individuals of
diverse demographicsAbility to add, subtract, multiply, and divide
in all units of measure, using whole numbers, fractions, and
decimalsIntegrity to safeguard confidential informationBilingual in
English and Spanish is a plusStrong leadership skills; Inspires
respect and trust from others; provides vision, inspiration, and
guidance. Experienced in setting goals and developing
individuals.Working ConditionsPhysical requirements: While
performing the duties of this job, the team member will be
regularly required to perform physical activity that includes
moving about the work area, standing, sitting, bending, reaching
with hands and arms, lifting, pushing, pulling, talking, hearing,
and smelling. The team member will be frequently required to stoop,
kneel, or crouch. He or she is required to have the visual acuity
to determine the accuracy, neatness, and thoroughness of the work
assigned.Lifting requirements: The team member will occasionally be
required to lift, push, pull, lower and/or move up to 10 lbs.
frequently, and up to 50 lbs. occasionally.Noise Level: The noise
level in this environment is typically moderate.Work schedule: The
work schedule may fluctuate to including evenings, weekends, and
holidays.
Keywords: Spooky Nook Sports, Hamilton , Hotel Front Desk Supervisor, Hospitality & Tourism , Hamilton, Ohio
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