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Hotel Front Desk Supervisor

Company: Spooky Nook Sports
Location: Hamilton
Posted on: June 23, 2022

Job Description:

Responsible for leading the front desk team in providing exceptional service to hotel guests by following established procedures. The Front Office Supervisor manages all aspects of the department including but not limited to operations, planning, budgeting, and payroll in accordance with hotel policies and procedures. Works as part of the hotel management team.BenefitsWorking at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.As a full-time team member of the Nook, you will enjoy:Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.Affordable and comprehensive Medical, Dental, and Vision benefitsCompetitive PTO packagePaid holidays401k program35% discount on food and beverage purchases, including the Forklift and Palate restaurant35% discount on all Nook apparelFree child care (3-hour increments)Discounts on academy team programs, birthday parties, personal training, event space rental, and more!Local business discountsEssential Job FunctionsMaintain a professional and high-quality service-oriented environment at all times.Act as manager on duty for the hotel, dealing with service issues, problem solving, and other issues that may arise.Effectively communicates all pertinent activities to hotel team regarding daily activities, VIP guests, events, and special circumstances.Leads trainings for new team members.Manages cash handling procedures.Establishes procedures for property management system and ensures compliance.Works with Housekeeping Manager to ensure cleanliness standards are exceeded.Develop and maintain a well-informed, working knowledge of competing hotel properties as well as attractions available in Butler County.Establish an ongoing personal development plan.Assists Front Office Manager in conducting regular team meetings to review hotel performance, service scores, successes, and service improvement areas.Assists Front Office Manager in creating improvement plans as necessary to address individual and team areas of opportunity.Stays informed of industry trends and happenings through research, networking, and attending industry events.Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates regarding new procedures and training. Ensure staff is fully trained in emergency procedures.Impeccably dressed and sets the standard for uniform wearAll other duties as assignedBasic Qualifications3+ year(s) in a hotel front office rolePrevious supervisory experience in guest-focused department18 years of age or olderHigh School Diploma or equivalentDependable transportation to and from workLanguage skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communicationAbility to fulfill the physical requirements of the position with any reasonable accommodations as necessaryAvailability to work a flexible schedule that includes evenings, weekends, and/or holidaysAuthorized to work in the United StatesPreferred QualificationsHighly dependable with a history of consistent attendance and punctuality.Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and servicesDemonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor.Self-starting and motivated with the ability to work independently and take initiativeAbility to multi-task and balance multiple projects/duties at onceTeam-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and moraleTrustworthy and honest; takes accountability when appropriateDetail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote qualityAbility to remain calm in tense or stressful situations.Experience communicating with individuals of diverse demographicsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimalsIntegrity to safeguard confidential informationBilingual in English and Spanish is a plusStrong leadership skills; Inspires respect and trust from others; provides vision, inspiration, and guidance. Experienced in setting goals and developing individuals.Working ConditionsPhysical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing, and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 10 lbs. frequently, and up to 50 lbs. occasionally.Noise Level: The noise level in this environment is typically moderate.Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.

Keywords: Spooky Nook Sports, Hamilton , Hotel Front Desk Supervisor, Hospitality & Tourism , Hamilton, Ohio

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