Captain - Customer Service
Company: Dave & Buster's
Posted on: January 16, 2022
Text - Fun Jobs to 214-441-6949 to schedule an interview At Dave
and Buster's the safety of our team members and guests is our top
priority! We are committed to delivering the high standards you
have come to know and expect from us as we navigate through the
COVID-19 pandemic. Our operations are in compliance with all CDC
recommended guidelines including: enhanced cleaning and sanitation
practices, following social distancing protocols and providing our
team members with gloves and masks to keep themselves and our
guests safe. POSITION SNAPSHOT: Our Captain position ensures
Guests' initial impressions with Dave & Buster's are positive and
welcoming. The Captain's position requires a strong communicator
who will guide our Guests through their Midway, retail, game rental
and dining experiences. Our Captains also act as an initial point
of contact in the enforcement of house policies and maintaining the
safety and security of the unit. NITTY GRITTY DETAILS: Delivers an
unparalleled Guest experience through the best combination of food,
drinks and games in an ideal environment for celebrating all out
Acts as an initial point of contact in matters concerning safety
and security in all areas: front door, Viewpoints, Midway, bar
areas, kitchen and back of house areas, dining areas, private event
rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all
requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while
performing multiple job functions. Smiles and greets Guests upon
Keeps immediate supervisor promptly and fully informed of all
problems or unusual matters of significance and takes prompt
corrective action where necessary or suggests alternative courses
Provides timely and accurate service while managing wait times and
communicating information as needed to Guests, Team Members and
Competently diffuses difficult Guest situations while protecting
the integrity and safety of our staff, building and house
Assists with the maintenance and upkeep of the Viewpoint and Midway
Assists in the cleanliness and organization of the rental
equipment. Ensures all billiard supplies are stocked, properly
cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to
Assists in the rental of Billiards and Shuffleboards, maintaining
and resetting the area after each use.
Assists with the set up and break down of special events functions
as directed by management.
Provides game assistance by promptly notifying Support Technicians
or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as
Ensures that our Guests adhere to house policies as outlined and
informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was
satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company
Team Members to foster and promote a cooperative and harmonious
working climate that will be conducive to maximum Team Member
morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean
and professional at all times.
Must demonstrate ability to read and communicate in English. STUFF
OUR ATTORNEYS MAKE US WRITE: The physical demands described here
are representative of those that must be met by a Team member to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this position, the Team member will regularly be
required to: Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as
freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently. The above
statements are intended to describe the general nature and level of
work being performed by individuals assigned to this job. They are
not intended to be an exhaustive list of all responsibilities,
duties and skills required of personnel so classified in this
position. Requirements Previous customer service or host experience
a plus equal opportunity employer
Keywords: Dave & Buster's, Hamilton , Captain - Customer Service, Hospitality & Tourism , Hamilton, Ohio
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