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Service Delivery Manager

Company: NR Consulting LLC
Location: Hamilton
Posted on: November 24, 2022

Job Description:

Role: Service Delivery Manager
Location: Hamilton, OH or Conyers, GA (onsite)

Job Description:

Skills Required

Service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Job Description of a Service Delivery Manager
Service delivery managers to meet end-user demands, solve customer problems, and drive client satisfaction. The responsibilities of a service delivery manager as below

Service Management

  • Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
  • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Developing a deep understanding of projects to gain insights into the scope of service delivery
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
  • Performance and Quality Management
  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
  • Providing accurate and regular reports to the management on performance of the service delivery
  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
  • Supervising desktop management teams to facilitate continual improvements in the desktop environment
  • Collaborating with technical design teams to set standards for software, hardware, and security
  • Making sure that anti-virus updates and patches are applied effectively and promptly
  • Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles
  • Meeting Support

    Service Delivery Manager Skills

    • Proficiency in leading both physical and virtual teams
    • Experience in dealing with third-party-provided services
    • Operational ability in a diverse, large-scale environment
    • Exceptional customer-facing skills
    • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
    • Expertise in people management and leadership
    • Strong organizational skills
    • Capacity to train and guide junior team members
    • Ability to manage and prioritize tasks efficiently
    • Solid resource planning and problem-solving skills
    • Readiness to demonstrate.


Keywords: NR Consulting LLC, Hamilton , Service Delivery Manager, Executive , Hamilton, Ohio

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