Service Delivery Manager

Company: NR Consulting LLC
Location: Hamilton
Posted on: November 24, 2022

Job Description:

Role: Service Delivery Manager
Location: Hamilton, OH or Conyers, GA (onsite)


Job Description:


Skills Required

Service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Job Description of a Service Delivery Manager
Service delivery managers to meet end-user demands, solve customer problems, and drive client satisfaction. The responsibilities of a service delivery manager as below

Service Management

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• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
  
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
  
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
  
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
  
• Developing a deep understanding of projects to gain insights into the scope of service delivery
  
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
  
• Performance and Quality Management
  
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
  
• Providing accurate and regular reports to the management on performance of the service delivery
  
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
  
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
  
• Supervising desktop management teams to facilitate continual improvements in the desktop environment
  
• Collaborating with technical design teams to set standards for software, hardware, and security
  
• Making sure that anti-virus updates and patches are applied effectively and promptly
  
• Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles
  
• Meeting Support
  
  
  Service Delivery Manager Skills
  
  
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  • Proficiency in leading both physical and virtual teams
    
  • Experience in dealing with third-party-provided services
    
  • Operational ability in a diverse, large-scale environment
    
  • Exceptional customer-facing skills
    
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
    
  • Expertise in people management and leadership
    
  • Strong organizational skills
    
  • Capacity to train and guide junior team members
    
  • Ability to manage and prioritize tasks efficiently
    
  • Solid resource planning and problem-solving skills
    
  • Readiness to demonstrate.
    
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Keywords: NR Consulting LLC, Hamilton , Service Delivery Manager, Executive , Hamilton, Ohio