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Collections Manager

Company: Auto Express Of Hamilton
Location: Hamilton
Posted on: November 20, 2022

Job Description:

Auto Express of Hamilton, a leading Buy Here Pay Here automotive dealership in southwest Ohio, is looking for an Collections Manager to join their dynamic team!

Auto Express of Hamilton's Mission is to provide our customer access to reliable automobiles using quick and easy financing! We do this by sticking to our core values: *Service*




*Job Title: * Collections Manager

*Reports to: *General Manager

*Status: * Full-Time (M-F) 10K Sign On Bonus

*Position Summary: * Responsible for a critical role at Auto Express of Hamilton by supervising all collections activities of collections staff in a courteous and professional manner with full understanding of the companies and its customer's needs. To provide supervision and guidance to collections staff.

Requirements: 3+ years of verified leadership in collections or call center atmosphere.

*Job Responsible and Duties: *


- Oversee A/R north of 15M and growing

- One-on-one daily interaction with Account Managers

- Be able to hire, lead, train, staff of 5+

- Coach, motivate, support and lead collections team

- Review teams daily work and look for positives and negatives from Account Managers

- Make decisions on repossessions

- Call on repossession redemptions

- Understand all account manager's ques

- Work with challenging customers, ie. upset customers, repossessed customers, customers with service needs

Work well and communicate with other departments, Sales, Service, Warranty, and Admin.

- Be able to communicate with staff when you are not present, over text, phone, or email


- Knowledge of collections, auto loans, pay day loans, Rent A Center, or Aaron's, expeirence would be an asset.

- Attentive to detail, organized, and positive attitude

- Punctuality is essential to our business

- Excellent written and verbal communication abilities are key

- Ability to prioritize and manage multiple responsibilities is important

- Track and Maintain KPI's


Manager's Salary of $1200 a week to start with room for growth.


401k, PTO, Health Insurance, Company Vehicle / All benefits are given at discretion of company and are able to be earned within 90 days of employment

This job description is a general outline of duties to be performed by Collections Manager and is not to be misconstrued as encompassing all duties performed within the position.

Job Type: Full-time

Pay: From $1,200.00 per week

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Referral program
* Vision insurance
* Monday to Friday
* No weekends
Supplemental pay types:
* Signing bonus

Ability to commute/relocate:
* Hamilton, OH 45015: Reliably commute or planning to relocate before starting work (Required)

* Collections: 3 years (Preferred)

Work Location: One location%58047475%

Keywords: Auto Express Of Hamilton, Hamilton , Collections Manager, Executive , Hamilton, Ohio

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