General Manager
Company: Wingstop LLC
Location: Hamilton
Posted on: January 7, 2021
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Job Description:
A Restaurant General Manager is responsible for establishing and
maintaining Guest services, oversees and is accountable for the
operation of the restaurant. This position is critical to Wingstop
Restaurants; ensuring maximum sales and profitability through
maintaining operational standards, inventory, expense control,
human resources management, proper safety and sanitation standards,
ensuring restaurant equipment is in good working order and managing
operating costs and shrinkage.Essential Duties and
Responsibilities:Ensure that each Guest receives outstanding Guest
Service by providing a Guest friendly environment which includes
greeting and acknowledging every Guest, maintaining outstanding
standards, solid product knowledge and all other components of
Guest ServiceRecruit and hire quality staff; maintains all employee
management functions through employee separationAnalyze and measure
business trends; develop and implement plans to maximize sales and
meet or exceed goals and objectivesControl shrinkage, waste,
expenses, and payrollEnsure appropriate cleanliness, sanitation,
safety and staffing standards are maintainedReview restaurant
trends and recommend and initiate changes for maximizing goals and
objectivesEnsure compliance with all Company policies and
procedures through regular restaurant management and staff
meetings, walk-through and audits, etc.Continually evaluate and
react to performance issues and actively recruit restaurant staff
candidatesTrain and develop shift leadership in all aspects of the
business; direct and monitor training and development for all
restaurant personnelAny other responsibilities as assigned by
District ManagerTeam FocusBrings problems to the attention of the
supervisor; is willing to ask for help.Identifies and introduces
new ideas and solutions to create efficiency in the
operation.Represents the brand and department in a professional and
polished manner at all times.Essential Skills:Guest service
mentality; has a genuine desire to serve the customerStrong verbal
communication and listening skillsMaintains a calm, tactful
demeanor when dealing with difficult situationsManages multiple
projects and timelines with a sense of urgency and follow
throughWell organized and detail orientedExperience must include
business planning, with direct responsibility for operational and
financial results.Must have demonstrated expertise in identifying
areas for improvement and establish and implement procedures and
performance standards to increase profitabilityAbility to teach
others to understand the financial impact of operational decisions,
and help to establish and implement performance measurements and
procedures to reach goalsConsultative and coaching approach;
tolerant of others' viewpoints.Ability to use persuasion and
negotiation and other communication principles to influence
resultsStrong problem-solving skills; desire to accept a leadership
role, and remain tactful while approaching conflict
managementAbility to remain composed and rational in adverse or
confrontational situations.Must be able to deal with complex
factors, adapt existing methods, make and influence decisions
guided by established policies and proceduresOngoing learner;
exhibits insatiable curiosity and an interest in self
improvement2-4 years of Restaurant Manager experience
Keywords: Wingstop LLC, Hamilton , General Manager, Executive , Hamilton, Ohio
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