IT Support Engineer I
Company: M/I Homes
Location: Columbus
Posted on: April 18, 2024
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Job Description:
M/I Homes has been building new homes of outstanding quality and
superior design for more than 40 years. Founded in 1976 by Irving
and Melvin Schottenstein and guided by Irving's drive to always
"treat the customer right," we have fulfilled the dreams of over
140,000 homeowners and grown to become one of the nation's leading
homebuilders. M/I Homes started as a family business and grew into
a national leader in a single generation with divisions in 17
markets, including Austin, Charlotte, Chicago, Cincinnati,
Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis,
Minneapolis/St. Paul, Nashville, Orlando, Raleigh, San Antonio,
Sarasota, and Tampa.
Job Summary:
Provides first level support for all end-users within the
Company.
Duties and Responsibilities
Provides phone support to all divisions with computer applications
and hardware issues including Pivotal, Microsoft Office and JD
Edwards applications.
Identifies, researches, and resolves technical problems. Documents,
tracks, and monitors the problem to ensure a timely resolution.
Configures computer systems for all end-users. Handles installation
and troubleshooting for model broadband connection issues.
Conducts new employee classes covering basic PC functions, Outlook
and CFT training. Creates documentation for new computer
builds.
Performs all other duties as required.
Requirements
Minimum Education Experience:
Bachelor's Degree in Computer Science or other related field and
1-3 years of experience in a help desk environment.
Skills and Abilities:
Knowledge of general computer applications including Microsoft
Office and Windows. Excellent verbal and written communication
skills. Ability to quickly identify and resolve problems/issues.
Detail oriented with excellent customer service skills. Ability to
handle multiple tasks simultaneously.
Work Conditions:
Rotating shift.
Weekend work required.
Travel needed occasionally.
Some lifting may be required.
Benefits
M/I Homes offers a comprehensive benefits package, including
medical, dental, vision, paid time off and paid holidays, paid
parental leave, traditional and Roth 401(k) options, profit sharing
plan, employee stock purchase plan, employee home purchase plan and
more.
We are committed to attracting, developing, and retaining diverse
talent that reflects the customers we serve and the communities
where we live and work.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a
drug-free workplace and perform pre-employment substance abuse
testing. We are committed to attracting, developing, and retaining
diverse talent that reflects the customers we serve and the
communities where we live and work.
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Keywords: M/I Homes, Hamilton , IT Support Engineer I, Engineering , Columbus, Ohio
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