IT Support Engineer - Onsite

Company: Vinylmax
Location: Hamilton
Posted on: November 17, 2023

Job Description:

This position is responsible to develop support solutions in a professional and manufacturing environment. Deliver quality technical support to maintain and improve the functionality of the organization's network and technology. Support the organization's needs by performing a wide range of duties from basic computer setup, software installation, phone and other communication setups to network and application troubleshooting.
Benefits-Perks:
- Competitive Weekly Pay
- Salaried Exempt
- Health/Vision/Dental/Life/Short Term Disability
- 6 Paid Holidays Off
- PTO
- 401K & 401K Match
- Merit Increases
- End of Year Bonus
- Employee Referral Program- $500 for each employee referred!
Duties
Provide support to end users on equipment and software applications including desktop computers, peripherals, copiers, fax machines, scanners, computer operating systems, office applications, VPN, and others
Identify, research and resolve technical problems of IT equipment and software applications
Resolve issues of complex nature; working closely with Database, Engineering, Developer and Network personnel and providers
Provide advanced troubleshooting skills for software apps, hardware and phone support
Working knowledge of user accounts for network, e-mail, O365 and other applications
Respond to IT support requests, telephone calls, e-mails, and requests for technical support
Incident Management
Keeping an updated list of tasks and projects
Document, track and monitor problems to ensure timely resolutions
Inventory control of deployed and non-deployed equipment
Follow support processes, strive to improve processes and procedures where fit
Experience
-Microsoft desktop networking and Office 365 experience.
-Dell VRTX Chassis, Dell PowerVault.
-Device, hardware skills: copies, printers, PCs, scanners in a manufacturing environment.
-Firewall and switch management: Fortinet, FortiGate.
-Project management and planning.
-Vendor service and support, spare parts management, audio/video equipment and VIOP.
-General troubleshooting.
Requirements
- Four year college in a related field.
- Ability to handle first-line responsibility for isolating network, equipment and software problems
- Driven to solve complex technical challenges
- Exceptional customer service and communication skills, both written and verbal
- Effective self-discipline, judgement, organizational, time management and multi-tasking skills
- Decisiveness and creativity in situations involving a variety of duties even with frequent changes
- Strong work ethic, including "whatever it takes" and "nothing is beneath me"
- Team player, with the ability to build influential relationships with others
- Minimum of 3 years of experience in a technology support role
- Excellent working knowledge of Windows, Microsoft Office, end user applications and hardware
- Knowledge of PC hardware configurations and troubleshooting
- Server / Networking skills, including troubleshooting
- Knowledge of Active Directory, DNS, network drives, printer management
- Knowledge of general office equipment, such as phone, fax, cellular service, Wi-Fi

Keywords: Vinylmax, Hamilton , IT Support Engineer - Onsite, Engineering , Hamilton, Ohio