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Customer Quality Engineer Hamilton, Ohio USA RCM

Company: thyssenkrupp Bilstein of America Inc
Location: Hamilton
Posted on: August 7, 2022

Job Description:

Become part of the At thyssenkrupp we have more than 100,000 employees in nearly 80 countries and annual sales of ---43 billion. We are active in automotive engineering, logistics, plant technology, steel production and much more. We work in large and small businesses all around the world - but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology.Companythyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a wide range of Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports. thyssenkrupp Bilstein stands for innovation and High-Tech in suspension technology worldwide. With competence in the entire suspension system, the company supplies products across the complete damping and suspension spectrum through manufacturing facilities in Europe, America and China. Moreover, thyssenkrupp Bilstein has been a preferred partner in motorsport and automobile tuning for many years.Your responsibilitiesSThe Customer Quality Engineer is responsible for supporting the Production in driving quality activities within the production facility through the use and knowledge of the ISO 9001, TS 16949 Quality Management Systems and Quality Tools. This position ensures that quality problems are effectively addressed and that quality standards are being implemented and adhered to within the production facility. The Customer Quality Engineer enhances customer satisfaction through coordinating with the Engineering team in the correction/improvement of products and processes. Works in conjunction with Engineering, Manufacturing and Operations to drive continuous improvement to ensure quality objectives are met and ensure product/process conformity toEssential Duties and Responsibilities:Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the sameInteracts with customers to drive improvement activities and ensures product and processes meet or exceed customer expectationsLeads customer zero mile complaint process and ensure effective root cause analysis and permanent corrective action implementedManage Sort activities associated with customer complaintsLead Quality activities associated with Launch of new programs. Responsible for PPAP package submission to the customer and associated quality deliverables. Implement Safe Launch plans to prevent internal or customer complaintsMonitor and Manage Customer web portals for customer complaint management and change management.Promote Quality excellence in Cross Functional TeamsHolds quality investigations and researches resolutions for quality issues and eliminating problems from recurringSupports Engineering for qualification of new parts, processes and/or equipment through collection and data analysisPerforms internal audits on product/processes to ensure compliance to specifications to promote customer satisfaction and zero ppm goalParticipates in the analysis and disposition of non-conforming product as requiredInterfaces with customers to resolve quality issues and facilitates Advance Product Quality Planning (APQP) and development of work instructions for customer-specific requirementsProvides training and support to employees on all quality concerns, customer complaints and application of quality methodologiesEnsures compliance and safety of all activities within the organization standards and policiesYour profileQualifications & Experience:Proven experience in customer interface role and exposure to problem solving methodologies (8D, 5 Why, Red X, Six Sigma, etc)Demonstrated ability to investigate quality problems and to apply sound technical judgement to develop potential solutionsFamiliarity with ISO 9001 or IATF16949 standardsDemonstrated knowledge of Core Tools (SPC, APQP, FMEA, MSA, Control Plans, etc.)Demonstrated knowledge of manufacturing processes and assembly plant processes, procedures, tooling, and equipmentExposure of Advanced Product Quality Planning (APQP) and Production Product Approval Process (PPAP disciplines)Advanced knowledge of statistical software such as Minitab, Infinity or equivalent systems, along with MS Office suiteKnowledge of Microsoft Office Products (Outlook, Word, Excel, PowerPoint)Excellent written, organizational, and verbal communication skillsProven track record of customer interface and ability to manage multiple projects and programs in a fast paced environmentProven time management, organizational, problem solving and prioritization skills to successfully complete responsibilities in a timely mannerDetail-oriented, accurate, timely with strong analytical skillsHighly organized with ability to work independently as well as part of a teamExhibits integrity through fair and ethical behaviors in all activities; maintains accountability for performanceProven experience developing work processes to improve outcomes for the team/customersEducation:Degree in Engineering or equivalent degree in other science or related field.ContactPLEASEAPPLYON LINEYour benefitsBeyond the competitive benefits and compensation packages, Bilstein of America proudly offers a rich history, steeped in innovation and a lasting commitment to our customers, employees and communities. We invite you to learn more about our culture and company at .Benefits offered on the first of the month after your employment date:Medical, Dental and Optical401(k) with 5% company match (after 90 days of employment)Company paid short-term disability (after 6 months employment)Paid personal time offAnnual Company bonus

Keywords: thyssenkrupp Bilstein of America Inc, Hamilton , Customer Quality Engineer Hamilton, Ohio USA RCM, Engineering , Hamilton, Ohio

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