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Sparta Customer Support Engineer (US) Ohio

Company: Honeywell
Location: Hamilton
Posted on: January 15, 2022

Job Description:

Join a team recognized for leadership, innovation and diversity The future is what youmake it. When you join Honeywell,you become a member of our global team of thinkers, innovators, dreamers anddoers who make the things that make the future. That means changing the way wefly, fueling jets in an eco-friendly way, keeping buildings smart and safe andeven making it possible to breathe on Mars. Honeywell is activelychanging how the world works through innovation across aerospace and defense,building technologies, safety and productivity solutions, and performancematerials. Our 110,000 employees enjoy access to dynamic career opportunitiesacross different fields and industries in almost 1,000 locations around theworld. Check out Honeywell.com/future to learn how we're making the future,from quantum computing to flying taxis. Are you ready to help us make the future? Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues. Key Responsibilities Facilitate issue identification and analysis Investigate and resolve technical issues Track requests resolution Provide technical training Build relationships with customers Test products & software Develop and share knowledge YOU MUST HAVE Bachelor's degree in Computer Science, Information Technology, Software Engineering Must graduate with Bachelor's degree between December 2021 and May 2022. Applicants for employment for this position must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Honeywell WE VALUE Proficiency with Salesforce, SOQL Database management skills. Customer facing experience Experience in the industry is preferred Excellent interpersonal and verbal & written communication skills Strong continuous improvement mindset, strong leadership impact Experience with Salesforce.com and SharePoint Demonstrated experience with Knowledge Management & Call Center Management Good administration skills Some experience with a variety of the businesses product programming languages Additional Information JOB ID: HRD901347 Category: Customer Experience Location: 2000 Waterview Drive, Suite 300,Hamilton,New Jersey,08691,United States Nonexempt Early Career (ALL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Hamilton , Sparta Customer Support Engineer (US) Ohio, Engineering , Hamilton, Ohio

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