Audiology Administrative Assistant
Company: Ohio ENT & Allergy Physicians
Location: Columbus
Posted on: February 5, 2026
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Job Description:
Job Description Job Description Description: If you are a highly
motivated individual with a passion for providing excellent patient
care, we encourage you to take a look at our Audiology
Administrative Assistant opportunity with our Hearing Healthy
Solutions division. We offer a competitive salary and benefits
package, as well as opportunities for growth and advancement within
our organization. Competitive Pay & Benefits: Med/Dental/Vision,
Paid Personal Time, Paid Holidays, 401K, Paid STD/LTD/Life Work
Environmental: Medical office environment. Mondays-Fridays | 8:00
a.m. – 5:00 p.m. Occasional overtime may be required The Audiology
Administrative Assistant plays a critical role ensuring a seamless
patient experience within a clinical environment characterized by
high telephone volume and a focus on patient care. Responsibilities
include answering patient calls for all (6) office locations, route
calls to the appropriate office, registering patients and
scheduling appointments. The position requires exceptional
communication skills, empathy and the ability to manage multiple
tasks efficiently. This role not only supports operational
efficiency but also contributes significantly to patient
satisfactions and care quality. Essential Functions: · Serve as the
first point of contact for patients, addressing inquiries related
to appointments, medical services and billing. · Register new
patients and update established patient demographics. · Manage a
high volume of incoming calls with professionalism and courtesy.
Prioritize patient needs, ensuring timely response and resolution
of issues. · Assist patients with questions regarding testing,
services and retail products. Provide clear and accurate
information to enhance patient understanding and satisfaction. ·
Efficiently manage appointment bookings, cancellations, and
rescheduling, coordinating with medical staff to optimize patient
flow and clinic operations. · Accurately input and update patient
information in the EMR, ensuring compliance with privacy
regulations. · Indexing of office records. · Handle patient
concerns and complaints in a professional and courteous manner. ·
Other general office duties as assigned, such as assisting with
invoicing, checking-in patients, and assisting with checking in
supplies. PM20 Requirements: - Qualified Applicant should have at
least 1 year experience in customer service environment, medical
office preferable. - Excellent oral and written communication
skills required. - Knowledge of GE-Athena practice management
software beneficial but not required. - Knowledge of Microsoft
Office software beneficial but not required. - Ability to operate a
computer and basic office equipment required - Ability to operate a
multi-line telephone system. - Ability to establish and maintain
effective working relationships with patients, team-members, and
other co-workers. - Must be well organized and detail oriented.
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Keywords: Ohio ENT & Allergy Physicians, Hamilton , Audiology Administrative Assistant, Administration, Clerical , Columbus, Ohio
