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First Assistant Manager

Company: United Dairy Farmers
Location: Middletown
Posted on: November 9, 2019

Job Description:

Located at Store#171 - 101 N Verity Parkway, Middletown, OH - Position Title: First Assistant Manager Position Description: The First Assistant Manager at United Dairy Farmers is a customer service specialist. The primary responsibility of a First Assistant Manger is to assure the delivery of outstanding service to every customer, either personally or through other employees on duty during his or her shift. This includes both direct service to customers as well as maintenance of excellent store conditions. The First Assistant Manager serves as the main support for the Store Manager, assuring the safe and efficient operation of his or her shift while complying with all laws and regulations, and all company policies and requirements. First Assistant Managers must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales. First Assistant Managers are full-time employees, working forty (40) scheduled hours each week, consisting of four (4) second shifts and one (1) first shift. They are scheduled to work two (2) weekends a month.Essential Functions:These functions are central components of the First Assistant Manager position. The ability to perform these functions, with or without reasonable accommodation, is essential for an employee to hold the First Assistant Manager position.Delivering Outstanding Customer Service: including greeting customers promptly, offering/providing assistance, suggestive selling, checking identification when selling age restricted products (alcohol, tobacco, glue), operating money order dispenser and credit card imprinter, ringing/bagging purchases, and saying "thank you". Takes the lead in resolving customer problems/complaints that occur in the store.Preparing dipside products: including preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.Managing other Employees: including assigning/monitoring performance of duties, coaching on customer service skills, and training of Shift Leaders and Clerks. Provides input to Store Manager for counseling/discipline of employees. Performs screening interviews with applicants.Operating mechanical register or POS terminal, gas console: including properly authorizing and controlling gas sales, accurately registering all transactions, handling coins/currency/checks/coupons/food stamps and making change.Security: including maintaining awareness of all persons in the store/on the lot to minimize shop-lifting and gas drive-offs, controlling cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.Reporting: including accurate completion of time records and the Customer First Document.Additional Functions:While these functions are part of the First Assistant Manager responsibilities, it may be possible to accommodate an inability to perform them. Decisions regarding such accommodation will be made by the Human Resources Manager in cooperation with the Zone Manager and District Supervisor.Store Administration: including ordering, review of weekly delivery reports, transfer of products, completion of paperwork as directed by Store Manager or District Supervisor.Maintenance: including keeping the store and lot in a safe, clean and organized condition, cleaning store equipment and monitoring product and refrigeration equipment temperatures.Stocking merchandise: including keeping shelves, displays, milk box and freezers filled and faced, keeping dip cabinet filled, keeping coffee pots full, filling ice dispensers, properly rotating stock and checking code dates.Any and all other activities required for outstanding customer service, safe and efficient store operation and company profitability, whether assigned by management or initiated by the First Assistant Manager within the limits of company policyMinimum Requirements:Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.Ability to see well enough to operate store equipment, including mechanical register or POS terminal, gas console, check identification documents and to use price book.Ability to understand operating instructions for store equipment and to operate all store equipment.Ability to prepare DipSide items using supplies located in the dip cabinets.Ability to handle coins, currency, checks, coupons and food stamps, recognize denominations and accurately make change.Ability to recognize numbers, count and do arithmetic well enough to complete required records.Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.Ability to clean counters and other surfaces.Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes.Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.Ability to raise at least 10 pounds from floor level to a height of 5 feet.Ability to place an 8' x 10' x 10' package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.Notice:The lists of ESSENTIAL FUNCTIONS, ADDITIONAL FUNCTIONS and MINIMUM REQUIREMENTS for the First Assistant Manager position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).

Keywords: United Dairy Farmers, Hamilton , First Assistant Manager, Hospitality & Tourism , Middletown, Ohio

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